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My debit card was fraudulently used to create a Disney movie account. B/c of them I was also charged overdraft fees.

It totaled over $150. They said that they would refund the money but not the overdraft fees. I expressed to them that the bank is not responsible for the fees and they are. SO now I have to go to the bank and see if they would be nice enough to refund me the overdraft fees.

I am upset that my card was used without my authorization but more upset that the company responsible are not doing their due diligence. They are terrible at their jobs and should be trained on customer service.

Product or Service Mentioned: Disney Movie Club Account.

Reason of review: Problems with payment.

Company wrote 0 public responses to the review from Aug 31.
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DMCMemberAdvocate
#1578411

Oh no, that is definately not the experience I want you to have with the Disney Movie Club! Please let me help!

Email me directly with details to memberadvocate@movieclubinfo.com and I will be able to help you navigate through your Membership and answer any questions you may have.

I am here to help! Priscilla, Member Advocate Disney Movie Club

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