Not resolved
3.5
Details
Customer service
Discounts and Special Offers
Diversity of Products or Services
Product or Service Quality
Value for money
Website
2 comments

Update by user Apr 11, 2017

I have since became a Disney member, so I'm much more satisfied.

Original review posted by user Mar 10, 2017

I lived at Location A with my roommate, and she had a Disney club memberhship. I applied once, and was denied because it was only one club membership per household.

Bummer, but okay. I eventually moved to Location B which is 60 miles away from Location A and the roommate and I thought I'd join now that we didn't live together. I picked my movies and gave my card info, a day later, I logged in to check the shipping and my account was disabled. I called and they said "one membership per household!" I AM NOT A MEMBER.

The customer service rep was rude too. I tried to explain, and he kept talking over me.

Review about: Disney Movie Club Membership.

Reason of review: Denied membership.

Preferred solution: Give me a membership.

I liked: Selection.

I didn't like: Customer service, Being denied, Rudeness, Patronizing.

Do You Have Something To Say ?
Write a review

Comments

Terms of Service
Post Comment
Cancel
DMCMemberAdvocate
#1317404

I'm so glad to read all is well now! Thank you for sharing!

Priscilla

Member Advocate

Disney Movie Club

DMCMemberAdvocate
#1314454

Oh no, that is certainly not the experience I want you to have with us. Please give me a call at 800-459-7002, 9 a.m. to 6 p.m., EST, Monday – Friday, or email me directly at memberadvocate@movieclubinfo.com with details, and I'd be happy to look into this further for you.

Priscilla

Member Advocate

Disney Movie Club

You May Also Like