Disney Movie Club
Disney Movie Club Overview
The generated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Disney Movie Club has a 2.1 star rating from 234 customer reviews; 33% would recommend. Rating distribution shows 67% unfavorable and 13% positive, and consumers are mostly dissatisfied.
Positive Feedback
Members note a large selection of movies, competitive introductory price options, and satisfaction with movies received when orders are correct.
Negative Feedback / Risk Areas
- Frequent reports of unauthorized charges and billing errors leading customers to seek refunds.
- Difficulty canceling membership or stopping auto-ship and unresolved subscription disputes.
- Poor customer service response, delayed refunds, missing return labels, and problem resolution failures.
- Recurring Disney Movie Club customer complaints about account access and multiple unexpected shipments.
Key Takeaways for Future Customers
- Read Disney Movie Club reviews before joining and monitor your bank for unexpected charges.
- Keep all order confirmations and return proof to support refund requests and disputes with billing.
- Expect potential challenges with customer service when canceling subscriptions or resolving refunds.
The generated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Disney Movie Club has a 2.1 star rating from 234 customer reviews; 33% would recommend. Rating distribution shows 67% unfavorable and 13% positive, and consumers are mostly dissatisfied.
Positive Feedback
Members note a large selection of movies, competitive introductory price options, and satisfaction with movies received when orders are correct.
Negative Feedback / Risk Areas
- Frequent reports of unauthorized charges and billing errors leading customers to seek refunds.
- Difficulty canceling membership or stopping auto-ship and unresolved subscription disputes.
- Poor customer service response, delayed refunds, missing return labels, and problem resolution failures.
- Recurring Disney Movie Club customer complaints about account access and multiple unexpected shipments.
Key Takeaways for Future Customers
- Read Disney Movie Club reviews before joining and monitor your bank for unexpected charges.
- Keep all order confirmations and return proof to support refund requests and disputes with billing.
- Expect potential challenges with customer service when canceling subscriptions or resolving refunds.
Media from reviews
Columbia, Tennessee
Had a credit of about 74.00 or more and had never used it and wanting to now
I received a letter in the mail stating I had the credit and to use for movies. I forgot about it and now I would like to redeem the credit.
This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ
Verified Buyer |This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerResolved: Sending DVDs I DID NOT ORDER then sending me past due bill!
- - I was sent a DVD I did not order.
- - The site glitch and declined offers still led to the order.
- - I got an overdue bill for the unordered DVD.
Company fixed the issue and I have been provided with full refund.
I mailed it and the tracking number says it was delivered to the address THEY said to send it to, but it's still showing I owe them money on my account. EVEN THOUGH THEY NOW HAVE THE PRODUCT BACK THAT I NEVER ORDERED.
VERY UPSET AND NOT HAPPY WITH DISNEY!
NOT ONLY DO THEY OWE ME AN APPOLOGY BUT A GIFT CARD OR SOMETHING FOR THIS NONSENSE, UNECESSARY HEADACHE AND HUGE TIME SUCK/LOST TIME & MONEY FROM WORK TO DEAL WITH A MESS DISNEY CREATED! HORRIBLE COMPANY!
One time recently their site was being super glitchy and I had declined multiple times. They STILL sent me the dvd that I DID NOT WANT. They sent it I complained they saId theyd sent lables to send back, never got here, asked them to send again, they finally got here a few days ago, but I was gone for the weekend, then get home to a past due bill from DVD from said DVD I NEVER ORDERED!! What a scam from Disney to try to get more $$ from loyal members!
It's no surprise to me that after this horrible experience of getting this DVD I DID NOT ORDER I get an email saying the. Disney Movie Club is closing. THANK GOODNESS! Because it has gone to you know what!
A bunch of scam artists are running it!! NOT happy to get an "overdue" bill for something I did not order. Even more so because I always pay my bills on time and have an over 800 credit score so I will be pissed if Disney messes with that due to THEIR OWN MISTAKES and money grab to try to get money they don't deserve from people! Disney REALLY has lost it's magic.
The people running it are running it into the ground with their corporate greed to get money from people, no matter how unethical it might be!! SO SAD AND JUST GROSS.
Preferred solution: Full refund
User's recommendation: Don't Walk, RUN from the Disney Movie Club. Worst service ever.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerDisney Movie Club is a scam
- - Unauthorized charges billed without consent on Disney Movie Club.
- - Never signed up; wants refund of almost $400, account closure, and fraud report.
NO! I never used this business in the first place.
They stole my info and stole money from my bank account. I didn't know Disney Movie Club even existed until they started taking my money without my consent.
They have stolen almost $400 from me and have given me no way to close the account.
I never signed up for an account; when I go to the website, I don't exist. How could I possibly enter my payment information for an account I never created??? I don't even know what Disney Movie Club is because, again, I never created an account.
I didn't know it even existed before they started mysteriously charging me money.
I want a refund, I deserve a massive apology, and I want my account closed FOREVER. I am also reporting to my bank for fraud since customer service won't help me.
- There are no pros
- Have countless complaints against them
- Again
- Have a 1 star bbb rating and are not accredited
Preferred solution: Full refund
User's recommendation: RUN! They have countless complaints against them and they deserve it.
Aug 27, 2024 I can assure you we are not a scam. Please reach out to us directly.
The Disney Movie Club has closed however, someone will be available to answer your call or email through September. Thank you, Priscilla, Member Advocate, Disney Movie Club
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerSigning Up For New Account Membership
- - Tyler Topp says he doesn't have a membership number and needs a new one urgently.
- - Please email or call back soon; home phone: +1(70*)***-****.
Hi
This Is Tyler Topp Messaging You To Let You
Know That I Don't Have A Membership Number
At All & So I Need A New As Soon As Possible
Ok & So Please Email Or Call Me Back As Soon
As Possible & My Home Phone Number
+1(70*)***-**** Ok Thanks
Preferred solution: DVD Movies
Tyler, unfortunately we are not accepting new Memberships as the Club is closing. Priscilla, Member Advocate, Disney Movie Club
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerI just found out that my final order had been...
- - The order was canceled for lack of a credit card.
- - I didn't use a credit card; I paid by money order.
- - No notice of policy change and I am disappointed.
The Disney Movie Club no longer exists. Nothing more I can do.
Can't, they are closed down. I still want my order.
I just found out that my final order had been cancelled because there was no credit card attached to it. I am very angry about this since I never used a credit card and always paid by money order.
Nor was I ever informed that there was any change in that policy. That order contained a birthday present that was VERY important to someone. I am very disappointed in this.
I expected much better from Disney. I am curious if you actually do anthing about things issues like this or do you just layer more disappointment on?
I can assure you we are not a scam. Please reach out to us directly.
The Disney Movie Club has closed however, someone will be available to answer your call or email through September. Thank you, Priscilla, Member Advocate, Disney Movie Club
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerTell my daughter by her favorite princess no longer looks like her
- - Rapunzel no longer resembles a blonde, green-eyed German girl.
- - Seeks representation for her daughter and questions Disney's changes.
my daughter is a blonde hair green eye girl of German heritage. her name is Johanna.
I need someone to tell her why Rapunzel, who is also a blonde hair, green eye German girl is no longer going to be. that. this is *** disgusting. My daughter needs representation just as much as anyone else.
This is truly shameful. I hope youre happy knowing that she is looking at herself in the mirror wondering why Disney doesnt wanna princess to look like her anymore.
- If your a poc they will make white characters your race
- Taking away little girls representation
Preferred solution: Apology
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerOrder I didn't make
I am still being charged for an order that I didn't make and that a representative from the Disney Movie Club tated was being canceled and no chargers would be made.
User's recommendation: Keep an eye on your payment method for items you didn't order
Please reach out to us for help! Go to DisneyMovieClub.com from there, you can chat with a Cast Member, send us an email or give us a call.
Looking forward to helping you through this! Priscilla, Member Advocate, Disney Movie Club
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerI just got another movie that I never ordered. I...
- - I received two unopened movies I did not order.
- - I did not receive any emails about shipments and I will not pay to return them.
I just got another movie that I never ordered. I put two in the mail yesterday that were unopened.
I got no emails from you and I checked spam and none there either. Stop mailing these to me.
I don’t want to keep paying to send them back. Mary Ellen Colombo
Please reach out to us directly for assistance with this. Thank you! Priscilla, Member Advocate, Disney Movie Club
Murfreesboro, Tennessee
I canceled my account Disney debit my account for $52
to whom it may concern I no longer want the membership please refund money asap thank you this company is not people friendly
User's recommendation: Don't even bother
I need more information in order to help you. Please reach out to us via DisneyMovieClub.com.
From there you can chat with a Cast Member, send us an email or give us a call.
Thank you! Priscilla, Member Advocate, Disney Movie Club
Madison, Wisconsin
Cancel an order
My cancel postcard did not get to you in time. Every contact I have had with you has been pleasant and helpful. Thanks
Oh no! Please reach out to us via our website at DisneyMovieClub.com and from there you can talk with a Cast Member who can help you.
Or you can email us or give us a call for further assistance. Priscilla, Member Advocate, Disney Movie Club
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerGot letter of credit.
- - $73 credit claimed.
- - Customer service says they owe $73.
- - Wants the $73 credit mailed to 1321 Piney Forest Rd Apt F45 Danville VA 24540.
I called your customer service department for my $73 credit.
The lady at customer service said that I owe $73.
I would like to have the $73 credit mailed to me.
My mailing address is 1321 Piney Forest Rd Apt F45 Danville VA 24540. My account number is 905****.
Thank you.
- Can expand on rare disney movie
- Can get very expensive
Preferred solution: Full refund
User's recommendation: Keep all original documents. If need to send proof, make a copy.
Lorraine, please reach out to our Member Advocate Team for assistance. We will get to the bottom of this for you.
Go to DisneyMovieClub.com and from there you can chat with a Cast Member, send us an email or find a phone number to call us.
We look forward to hearing from you soon to help you. Thank you, Priscilla, Member Advocate, Disney Movie Club
I got charged for a order I didn't order
I got charged for an order I didnt order
I already got charged for my Toy Story order I want to know why Im getting charged again
Preferred solution: Full refund
Refund of my money
- - Unsubscribed, returned a movie, and was promised a refund.
- - Refund not received after almost a month.
- - Please contact me at 913-293-****.
I am no longer a member i unsubscribed but I returned a movie and they said I would receive my money back I have yet to receive my money back why is that? Please return my call or email me at 913-293-**** or rigotthis5003@***.com I sent the movie back almost a month ago wheree is my money I really need that back
- Take your money without permission
Preferred solution: Full refund
Rose, please reach out to us via our website DisneyMovieClub.com. From there you will be able to chat with a Cast Member, email us or give us a call for further assistance.
We will also try to reach out to you via email. Thank you, Priscilla, Member Advocate, Disney Movie Club
Cancel orders
They canceled one movie not both they don't ask for your concent to keep sending movies just take your money. I've even switched several debit cards
User's recommendation: Don't do it
Let us help you! Please reach out to us directly at on our website at DisneyMovieClub.com.
From there, you can chat with a Cast Member directly, send us an email or give us a call. Priscilla, Member Advocate, Disney Movie Club
They blocked me from my account.
- - Member can't log in; reports Disney Legacy pre-order email didn't occur.
- - Membership canceled Oct 6, 2023; balance due $32.80; pay by card or mail.
I have been a member here for ten years. I always pay for the stuff I get.
I got an email saying I pre ordered the new Disney Legacy thing. Which I didn't. I can't get into my account. I keep emailing and they tell me to call.
Nobody ever answers the phone. Finally I get this.
Hello Joshua,
I would like to introduce myself. I am an associate with the Member Advocate Team for the Disney Movie Club.
Pursuant to your Membership Agreement, your membership and orders have been canceled effective October 6, 2023. The Club reserves the right to cancel any Membership at any time for any reason, including but not limited to, breach of this Membership Agreement, failure to maintain a valid form of payment, suspicion of fraudulent behavior, excessive returns, nonpayment, non-purchase of titles or inactivity.
If the Club cancels your Membership for any reason and you have not fulfilled your minimum purchase commitment, the Club reserves the right to bill you the value of the introductory-priced titles you received in your initial enrollment order ($19.95 per title shipped to you), plus shipping and processing and sales tax (where applicable).
There is a remaining balance of $32.80. You may contact a Cast Member via phone to make a payment with a card or mail a check or money order to the address on the invoice.
You may contact Customer Service for further assistance, at 1-80*-***-****,
8 a.m. to 11 p.m., EST, Monday - Friday.
Please note that much of our mail is pre-printed and you may receive one or two more Featured Title mailers in the future. Please disregard this material.
No further movies will be sent after the date of this membership cancelation.
What the heck is that about. They can just end my membership. That is wrong. I have gotten so many things from them.
It's like, once I get to a specific amount saved, they end my account. I have saved a bit over $1,000.
It bothers me. I like the site.
I have gotten, probably fifteen things in the past months. It's just wrong.
- Lots of great movies
- Membership canceled for no reason
Preferred solution: I just want to go back to using the site the way I have for the past ten years. haha
User's recommendation: Make sure you ask them how much you can save before they end your membership.
Joshua, please contact me directly for further assistance.Thank you! Priscilla, Member Advocate, Disney Movie Club
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerI want to cancel the order
You all took money out of my bank account and I didn't say that you could!!!so I will not be able to keep my club membership going
Preferred solution: Full refund
Wayna, was this possibly for a Featured Title that we did not hear a response from you on by your deadline? We can certainly help you.
Please reach out via our website at DisneyMovieClub.com.
We are here to assist you! Thank you, Priscilla, Member Advocate, Disney Movie Club
About
, , , ,
The Walt Disney Company is an American company. The company was founded in 1923 by Walt Disney. At the present time The Walt Disney Company is divided into four business segments that include Studio Entertainment, Parks and Resorts, Consumer Products, and Media Networks. Each of these segments comprises of integrated businesses that act jointly. Disney Movie Club is under control of Media Networks segment. The company also operates the official web site of Disney Movie Club that offers a number of benefits and a huge variety of titles produced by The Walt Disney Company and beloved by kids all over the world.
Disney Movie Club is ranked 238 out of 2223 in Games and Movies category
USA
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Erin, please let us help! Go to DisneyMovieClub.com and from there you can chat with a Cast Member, send us an email or find a phone number to call us.
We look forward to hearing from you soon to help you. Thank you, Priscilla, Member Advocate, Disney Movie Club