Disney Movie Club Reviews

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Verified Reviewer New Reviewer

Y'all took extra money off my card

1.0
Disney Movie Club - Y'all took extra money off my card
Disney Movie Club - Y'all took extra money off my card
I need to know why yall took more money off my card in i need my money back on my card..
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1 comment
#1925081

Jasmine, I would be happy to help you, but I do need more information first please. Email me directly at memberadvocate@movieclubinfo.com with details so I'm able to pull up your Membership to assist you further. Priscilla, Member Advocate, Disney Movie Club

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0 0
ID
#2168782 Review #2168782 is a subjective opinion of poster.
Pros
  • I was charged full price
  • New customer
Cons
  • Customer service is a joke
Loss
$56
Preferred solution
My card was charged twice.. and it came out to 56.14 dollars..
New Reviewer

Cancelled membership

1.0
I have cancelled my membership MULTIPLE times and somehow Disney Movie Club will charge me for something that I clearly did not want.
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1 comment
#2037579

Oh no Shianna, that is not the experience I want you to have with us. Please go to DisneyMovieClub.com from there you can speak with a Cast Member via Chat, find a good phone number or email address to reach out to us.

We are here to help! Priscilla, Member Advocate, Disney Movie Club

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0 0
ID
#2701348 Review #2701348 is a subjective opinion of poster.
Loss
$50
Preferred solution
Full refund

Account charged

1.3
Today from ma and I don't live in mass. I'm not happy because of this and I live my not mass. So I so pissed
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1 comment
#2034266

Oh no! Did you report this fraudulent charge to your credit card company?

We can help on our end cancel an account.

Please call us directly or go online at DisneyMovieClub.com and chat with a Cast Member for further assistance. Priscilla, Member Advocate, Disney Movie Club

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0 0
ID
#2672997 Review #2672997 is a subjective opinion of poster.
Loss
$40
Preferred solution
Full refund
New Reviewer

I was charged for something I don't want

I was charged for being a member when I didn't prescribe to it & Would like a refund. Thank you.
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1 comment
#2034291

Angelica, was this possibly a Featured Title that we did not hear from you on by your deadline? Please log on to your Membership at DisneyMovieClub.com, from there you can chat with a Cast Member for further assistance, email us directly, find a good number to call us, manage your account and respond to your Featured Titles.

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0 0
ID
#2665946 Review #2665946 is a subjective opinion of poster.
Pros
  • Price
Cons
  • Mutiple monthly movie offers that require a decline response
Loss
$37
Preferred solution
Full refund

To tell y'all are doing a great job

5.0
This is my second time joining the movie club after 10 years the Disney movie club is unlike any thing you can imagine

User's recommendation: I love the Disney movie club.

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1 comment
#2034293

Thank you so much for posting this! I will definately share this with our team! Priscilla, Member Advocate, Disney Movie Club.

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0 0
ID
#2648996 Review #2648996 is a subjective opinion of poster.
Location
Pueblo, Colorado
New Reviewer

Awful customer service

My debit card was hacked and movies were sent to my address in my name, I cancelled my membership but was still sent movies. I emailed the company numerous times since I was being charged late fees for something I never even purchased, and never got a response, finally someone answered the phone and I was told if I send the movies back my fee would be canceled, but I received no Information on where or how to send back the package, nothing about a shipping label or anything, now customer support options have changed and you cant even talk to anyone unless you have a membership, awful company.
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1 comment
#2029023

Talia, the rest of the email address did not show in my initial response. It was movieclubinfo.com.

You may feel free to go to our website DisneyMovieClub.com where you can speak directly to a Cast Member or find a good number to call. Priscilla

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0 0
ID
#2643758 Review #2643758 is a subjective opinion of poster.
Cons
  • Incomplete order and useless customer service
  • Will not help you with any complaints
Preferred solution
Apology

Money back

3.3
Don't like the fact my account is being hit without my authorization. Employees aren't on the same page had one told me to call back later that the money would be refunded and I send the movie back and it would be documented on my account and another tells me no when the movie is returned it will be returned in 30 days and hitting my account caused problem with me paying a bill
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1 comment
#2028191

We can help! Please visit us at DisneyMovieClub.com and from there, you can chat with a Cast Member; find a good contact number or send us an email.

We are here to help. Priscilla, Member Advocate, Disney Movie Club

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0 0
ID
#2637219 Review #2637219 is a subjective opinion of poster.
New Reviewer

Absolutely do not join- rip off

1.0
This is impossible to get out of without getting ripped off. Customer Service will not budge with refunds. It matter not what is going on, cancer, covid, deaths, nothing.....if you have a title over 60 days, that too bad

User's recommendation: stay far away.

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2 comments
#2027112

Autumn, we can help you. Please log onto your Membership at DisneyMovieClub.com and from there you can chat with a Cast Member directly.

In the meantime, if you do not want a particular Featured Title, not a problem!

Just be sure to decline it by your deadline provided and we will not send it. Priscilla, Member Advocate, Disney Movie Club

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0 0
#2026927

You sound stupid! Did you not hold up your end to the terms of service YOU agreed to? You need to explain more about exactly what happened before you come here and whine.

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1 0
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ID
#2632824 Review #2632824 is a subjective opinion of poster.
Loss
$361
Preferred solution
Full refund

Get people who speak English.

1.0
I called to get a DVD. And no im not a member. Used to be but they treated me like dirt. I just want one DVD. It's ok ill take my business to some one else.
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2 comments
#2026929

You are not taking any business away from them because you are not a member. Do not make idle threats like a wild ho g. They have lost nothing from you.

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1 0
#2023897

I regret you are frustrated. Unfortunately, this is the Disney Movie Club that requires a Membership to place an order for a movie.

You would not be able to purchase one single movie from us without a Membership commitment. Priscilla, Member Advocate, Disney Movie Club

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0 0
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ID
#2610893 Review #2610893 is a subjective opinion of poster.
Location
Mays Landing, New Jersey

Theft

1.2
We cancelled back in April 2021 and these damn thieves are continuing to withdraw without my consent.

User's recommendation: Avoid DETOUR Turn Away.

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1 comment
#2021483

Oh no! That is not the level of experience I want you to have with us.

Please go to DisneyMovieClub.com and you can chat with a Cast Member, or send us an email or find a good number to call us.

We are here to help! Priscilla, Member Advocate, Disney Movie Club

Reply
0 0
ID
#2591541 Review #2591541 is a subjective opinion of poster.
Location
Barnstable, Massachusetts

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer New Reviewer

Unauthorized charges

1.0
I now have two charges totaling 72.54 over two months. I have never been a member of the Disney club and when I called customer service they verified I had no account. After transferring me to the sept that would help I was place on hold for over an hour with no one picking up. Then again I see a charge this month and no one answers my request for a refund!

User's recommendation: This is a complete SCAM!

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1 comment
#2017660

Oh no Kelly that is not the type of experience we want you to have with us! Was this possibly a Featured Title we did not hear a response from you on by the deadline?

We can certainly help you! Please visit DisneyMovieClub.com and from there you can chat with a Cast Member, send us an email or find our phone number to give us a call.

We are here to help you through this. Priscilla, Member Advocate, Disney Movie Club

Reply
0 0
ID
#2569936 Review #2569936 is a subjective opinion of poster.
Loss
$73
Preferred solution
Full refund

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer New Reviewer

1.6
After years of "Factory Seconds" shipped by them. The latest scam offers a $34.95 disc set for $13.98. But as soon as you put it in the cart it MAGICALLY changes to $34.95. The explanation I got is you have to spend an ADDITIONAL $34.95 to get the discount.That's the...
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1 comment
#2014977

Kolby, I am sad you feel this way. At the top of every page, your Membership Offer is explained "Just for VIPs!

Order your Featured Title or another title at regular price and get 50% off additional titles." If you are only purchasing one title, that will make that title full price per your Membership Offer.

Please go online to DisneyMovieClub.com and if you still have questions, from there you can chat with a Cast Member, send us an email or give us a call and we would be happy to help you. Priscilla, Member Advocate, Disney Movie Club

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0 0
ID
#2552075 Review #2552075 is a subjective opinion of poster.
Pros
  • Good selection
Preferred solution
Let the company propose a solution
New Reviewer

I did not get a refund

Original review updated by user Apr 28, 2021
The company wont refund my bank account.The customer service was very rude! They took money out of my account without permission!
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1 comment
#2007591

Carmela, that is not the type of experience we want you to have with us. Please go to our website at DisneyMovieClub.com and from there you can chat with a Cast Member or send us an email or find a good number to give us a call. Priscilla, Member Advocate, Disney Movie Club.

Reply
0 0
ID
#2525563 Review #2525563 is a subjective opinion of poster.
Service
Disney Movie Club Free Trial
Cons
  • Taking money without my knowledge
  • Deceptive trade practices
Loss
$100
Preferred solution
Full refund

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer New Reviewer

Cannot log in to my account

The email that I need to log into my account was hacked and I no longer have access to it! I also do not remember my password! So it sends a link to the email that I cannot access! I need help changing the email address on my account please!
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3 comments
#2012056

Brandi, Please give my Member Advocate Team a call directly we can help you. 888 608 and the rest of the number is 8100 Thank you, Priscilla, Member Advocate, Disney Movie Club

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0 0
#2012053

Oh no, Brandi. Please give my Member Advocate Team a call directly at 888 608 **** so we can help you. Priscilla, Member Advocate, Disney Movie Club

Reply
0 0
#2012054
@DMC M

Brandi, the rest of that number was 8100. thanks! Priscilla

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0 0
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ID
#2520853 Review #2520853 is a subjective opinion of poster.
Service
Disney Movie Club Membership
Preferred solution
I would like the disney movie club to go and change my log in email to my recent email that I can access! And I would like a new password since I cannot remember mine!

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer New Reviewer

I want to cancel my membership

5.0
Y'all are taking my money with put my permission and I want to cancel my membership I will contact y'all when I am ready

User's recommendation: Good.

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1 comment
#2005106

We would be happy to help you with this. Please go to our website at DisneyMovieClub.com where you can chat with a Cast Member; send us an email or get a phone number to call us for further assistance. Priscilla, Member Advocate, Disney Movie Club

Reply
0 0
ID
#2507884 Review #2507884 is a subjective opinion of poster.
Service
Disney Movie Club Membership
Loss
$43
Preferred solution
Full refund

Missing order

Package was delivered and handed to an individual but it was not delivered to my address. Would like to know if the situation is going to be handled, if not I want a full refund back.
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1 comment
#2000476

Oh no! We can help you.

Please go to DisneyMovieClub.com to chat with a Cast Member, or send us an email directly so we can help you further. Priscilla, Member Advocate, Disney Movie Club

Reply
0 0
ID
#2489549 Review #2489549 is a subjective opinion of poster.
Service
Disney Movie Club Shipping Service
Pros
  • Lots of movies for sale
Cons
  • Sends unasked for products
Loss
$185
Preferred solution
Full refund

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