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Disney Movie Club

Disney Movie Club

disneymovieclub.go.com
What is your customer experience with Disney Movie Club?

Disney Movie Club Overview

The aggregated data is based on reviews and questionnaires provided by PissedConsumer.com users.

  • Disney Movie Club has 2.1 star rating based on 435 customer reviews. Consumers are mostly dissatisfied.

  • 33% of users would likely recommend Disney Movie Club to a friend or colleague.

  • Rating Distribution
  • Pros: Lots of movies for sale, Price, Movies i ordered.
    Cons: Customer service, Mutiple monthly movie offers that require a decline response, Problem resolution.

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Media from reviews

Disney Movie Club - Tell my daughter by her favorite princess no longer looks like her
Disney Movie Club - Signing Up For New Account MembershipDisney Movie Club - Sending DVDs I DID NOT ORDER then sending me past due bill!Disney Movie Club - Make Mine MusicDisney Movie Club - Unauthorized payments taken off my accountDisney Movie Club - Payment removed from my debit card on 2/5 of 46.69Disney Movie Club - Dumbfounded
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Top Disney Movie Club Reviews

Positive Review

"Cancel an order"

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My cancel postcard did not get to you in time. Every contact I have had with you has been pleasant and helpful. Thanks

Critical Review

"Disney Movie Club is a scam"

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If I could give negative stars, I would. They started charging me without my authorization and customer service has failed to do anything about it. They have...

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Anonymous
map-marker Columbia, Tennessee

Had a credit of about 74.00 or more and had never used it and wanting to now

I received a letter in the mail stating I had the credit and to use for movies. I forgot about it and now I would like to redeem the credit.

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Resolved
Erin N18

This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ

Verified Buyer
|

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Resolved: Sending DVDs I DID NOT ORDER then sending me past due bill!

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Disney Movie Club - Sending DVDs I DID NOT ORDER then sending me past due bill!
Contains 1 confidential file for company representatives
Updated by user Jul 15, 2024

Company fixed the issue and I have been provided with full refund.

Updated by user Mar 04, 2024

I mailed it and the tracking number says it was delivered to the address THEY said to send it to, but it's still showing I owe them money on my account. EVEN THOUGH THEY NOW HAVE THE PRODUCT BACK THAT I NEVER ORDERED.

VERY UPSET AND NOT HAPPY WITH DISNEY!

NOT ONLY DO THEY OWE ME AN APPOLOGY BUT A GIFT CARD OR SOMETHING FOR THIS NONSENSE, UNECESSARY HEADACHE AND HUGE TIME SUCK/LOST TIME & MONEY FROM WORK TO DEAL WITH A MESS DISNEY CREATED! HORRIBLE COMPANY!

Original review Feb 26, 2024
I was sent a dvd I did NOT order. I make sure to always decline the featured offers.

One time recently their site was being super glitchy and I had declined multiple times. They STILL sent me the dvd that I DID NOT WANT. They sent it I complained they saId theyd sent lables to send back, never got here, asked them to send again, they finally got here a few days ago, but I was gone for the weekend, then get home to a past due bill from DVD from said DVD I NEVER ORDERED!! What a scam from Disney to try to get more $$ from loyal members!

It's no surprise to me that after this horrible experience of getting this DVD I DID NOT ORDER I get an email saying the. Disney Movie Club is closing. THANK GOODNESS! Because it has gone to you know what!

A bunch of scam artists are running it!! NOT happy to get an "overdue" bill for something I did not order. Even more so because I always pay my bills on time and have an over 800 credit score so I will be pissed if Disney messes with that due to THEIR OWN MISTAKES and money grab to try to get money they don't deserve from people! Disney REALLY has lost it's magic.

The people running it are running it into the ground with their corporate greed to get money from people, no matter how unethical it might be!! SO SAD AND JUST GROSS.
View full review

Preferred solution: Full refund

User's recommendation: Don't Walk, RUN from the Disney Movie Club. Worst service ever.

1 comment
DMC M

Erin, please let us help! Go to DisneyMovieClub.com and from there you can chat with a Cast Member, send us an email or find a phone number to call us.

We look forward to hearing from you soon to help you. Thank you, Priscilla, Member Advocate, Disney Movie Club

Meagan I

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Disney Movie Club is a scam

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Updated by user Jul 13, 2024

NO! I never used this business in the first place.

They stole my info and stole money from my bank account. I didn't know Disney Movie Club even existed until they started taking my money without my consent.

Original review Jul 12, 2024
If I could give negative stars, I would. They started charging me without my authorization and customer service has failed to do anything about it.

They have stolen almost $400 from me and have given me no way to close the account.
I never signed up for an account; when I go to the website, I don't exist. How could I possibly enter my payment information for an account I never created??? I don't even know what Disney Movie Club is because, again, I never created an account.

I didn't know it even existed before they started mysteriously charging me money.


I want a refund, I deserve a massive apology, and I want my account closed FOREVER. I am also reporting to my bank for fraud since customer service won't help me.
View full review
Loss:
$342
Pros:
  • There are no pros
Cons:
  • Again
  • Have countless complaints against them
  • Have a 1 star bbb rating and are not accredited

Preferred solution: Full refund

User's recommendation: RUN! They have countless complaints against them and they deserve it.

1 comment
DMC M

Aug 27, 2024 I can assure you we are not a scam. Please reach out to us directly.

The Disney Movie Club has closed however, someone will be available to answer your call or email through September. Thank you, Priscilla, Member Advocate, Disney Movie Club

Tyler T Neh

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Signing Up For New Account Membership

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Disney Movie Club - Signing Up For New Account Membership

Hi

This Is Tyler Topp Messaging You To Let You

Know That I Don't Have A Membership Number

At All & So I Need A New As Soon As Possible

Ok & So Please Email Or Call Me Back As Soon

As Possible & My Home Phone Number

+1(70*)***-**** Ok Thanks

View full review

Preferred solution: DVD Movies

1 comment
DMC M

Tyler, unfortunately we are not accepting new Memberships as the Club is closing. Priscilla, Member Advocate, Disney Movie Club

Terrie M Izw

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

I just found out that my final order had been...

Updated by user Aug 17, 2024

The Disney Movie Club no longer exists. Nothing more I can do.

Updated by user Jul 19, 2024

Can't, they are closed down. I still want my order.

Original review Jul 18, 2024

I just found out that my final order had been cancelled because there was no credit card attached to it. I am very angry about this since I never used a credit card and always paid by money order.

Nor was I ever informed that there was any change in that policy. That order contained a birthday present that was VERY important to someone. I am very disappointed in this.

I expected much better from Disney. I am curious if you actually do anthing about things issues like this or do you just layer more disappointment on?

View full review
2 comments
DMC M

I can assure you we are not a scam. Please reach out to us directly.

The Disney Movie Club has closed however, someone will be available to answer your call or email through September. Thank you, Priscilla, Member Advocate, Disney Movie Club

DMC M

Please reach out to us directly. We have closed however, someone will be available to answer your call or email through September. Thank you, Priscilla, Member Advocate, Disney Movie Club

View more comments (1)
Presley R Lgl

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Tell my daughter by her favorite princess no longer looks like her

Disney Movie Club - Tell my daughter by her favorite princess no longer looks like her

my daughter is a blonde hair green eye girl of German heritage. her name is Johanna.

I need someone to tell her why Rapunzel, who is also a blonde hair, green eye German girl is no longer going to be. that. this is *** disgusting. My daughter needs representation just as much as anyone else.

This is truly shameful. I hope youre happy knowing that she is looking at herself in the mirror wondering why Disney doesnt wanna princess to look like her anymore.

View full review
Pros:
  • If your a poc they will make white characters your race
Cons:
  • Taking away little girls representation

Preferred solution: Apology

Cleto Vkm

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker Atlanta, Georgia

Order I didn't make

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I am still being charged for an order that I didn't make and that a representative from the Disney Movie Club tated was being canceled and no chargers would be made.

View full review

User's recommendation: Keep an eye on your payment method for items you didn't order

1 comment
DMC M

Please reach out to us for help! Go to DisneyMovieClub.com from there, you can chat with a Cast Member, send us an email or give us a call.

Looking forward to helping you through this! Priscilla, Member Advocate, Disney Movie Club

Monesha Jus

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

I just got another movie that I never ordered. I...

I just got another movie that I never ordered. I put two in the mail yesterday that were unopened.

I got no emails from you and I checked spam and none there either. Stop mailing these to me.

I don’t want to keep paying to send them back. Mary Ellen Colombo

View full review
1 comment
DMC M

Please reach out to us directly for assistance with this. Thank you! Priscilla, Member Advocate, Disney Movie Club

Anonymous
map-marker Murfreesboro, Tennessee

I canceled my account Disney debit my account for $52

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to whom it may concern I no longer want the membership please refund money asap thank you this company is not people friendly

View full review

User's recommendation: Don't even bother

1 comment
DMC M

I need more information in order to help you. Please reach out to us via DisneyMovieClub.com.

From there you can chat with a Cast Member, send us an email or give us a call.

Thank you! Priscilla, Member Advocate, Disney Movie Club

Anonymous
map-marker Madison, Wisconsin

Cancel an order

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My cancel postcard did not get to you in time. Every contact I have had with you has been pleasant and helpful. Thanks

View full review
1 comment
DMC M

Oh no! Please reach out to us via our website at DisneyMovieClub.com and from there you can talk with a Cast Member who can help you.

Or you can email us or give us a call for further assistance. Priscilla, Member Advocate, Disney Movie Club

Lorraine L Wrc

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Got letter of credit.

I called your customer service department for my $73 credit.

The lady at customer service said that I owe $73.

I would like to have the $73 credit mailed to me.

My mailing address is 1321 Piney Forest Rd Apt F45 Danville VA 24540. My account number is 905****.

Thank you.

View full review
Loss:
$73
Pros:
  • Can expand on rare disney movie
Cons:
  • Can get very expensive

Preferred solution: Full refund

User's recommendation: Keep all original documents. If need to send proof, make a copy.

1 comment
DMC M

Lorraine, please reach out to our Member Advocate Team for assistance. We will get to the bottom of this for you.

Go to DisneyMovieClub.com and from there you can chat with a Cast Member, send us an email or find a phone number to call us.

We look forward to hearing from you soon to help you. Thank you, Priscilla, Member Advocate, Disney Movie Club

Melina M Bos

I got charged for a order I didn't order

I got charged for an order I didnt order

I already got charged for my Toy Story order I want to know why Im getting charged again

View full review
Loss:
$23

Preferred solution: Full refund

Rose H Fdf

Refund of my money

I am no longer a member i unsubscribed but I returned a movie and they said I would receive my money back I have yet to receive my money back why is that? Please return my call or email me at 913-293-**** or rigotthis5003@***.com I sent the movie back almost a month ago wheree is my money I really need that back

View full review
Loss:
$29
Cons:
  • Take your money without permission

Preferred solution: Full refund

1 comment
DMC M

Rose, please reach out to us via our website DisneyMovieClub.com. From there you will be able to chat with a Cast Member, email us or give us a call for further assistance.

We will also try to reach out to you via email. Thank you, Priscilla, Member Advocate, Disney Movie Club

Vaughan Xcw
map-marker Houston, Texas

Cancel orders

They canceled one movie not both they don't ask for your concent to keep sending movies just take your money. I've even switched several debit cards

View full review

User's recommendation: Don't do it

1 comment
DMC M

Let us help you! Please reach out to us directly at on our website at DisneyMovieClub.com.

From there, you can chat with a Cast Member directly, send us an email or give us a call. Priscilla, Member Advocate, Disney Movie Club

Joshua G Pwj

They blocked me from my account.

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I have been a member here for ten years. I always pay for the stuff I get.

I got an email saying I pre ordered the new Disney Legacy thing. Which I didn't. I can't get into my account. I keep emailing and they tell me to call.

Nobody ever answers the phone. Finally I get this.

Hello Joshua,

I would like to introduce myself. I am an associate with the Member Advocate Team for the Disney Movie Club.

Pursuant to your Membership Agreement, your membership and orders have been canceled effective October 6, 2023. The Club reserves the right to cancel any Membership at any time for any reason, including but not limited to, breach of this Membership Agreement, failure to maintain a valid form of payment, suspicion of fraudulent behavior, excessive returns, nonpayment, non-purchase of titles or inactivity.

If the Club cancels your Membership for any reason and you have not fulfilled your minimum purchase commitment, the Club reserves the right to bill you the value of the introductory-priced titles you received in your initial enrollment order ($19.95 per title shipped to you), plus shipping and processing and sales tax (where applicable).

There is a remaining balance of $32.80. You may contact a Cast Member via phone to make a payment with a card or mail a check or money order to the address on the invoice.

You may contact Customer Service for further assistance, at 1-80*-***-****,

8 a.m. to 11 p.m., EST, Monday - Friday.

Please note that much of our mail is pre-printed and you may receive one or two more Featured Title mailers in the future. Please disregard this material.

No further movies will be sent after the date of this membership cancelation.

What the heck is that about. They can just end my membership. That is wrong. I have gotten so many things from them.

It's like, once I get to a specific amount saved, they end my account. I have saved a bit over $1,000.

It bothers me. I like the site.

I have gotten, probably fifteen things in the past months. It's just wrong.

View full review
Pros:
  • Lots of great movies
Cons:
  • Membership canceled for no reason

Preferred solution: I just want to go back to using the site the way I have for the past ten years. haha

User's recommendation: Make sure you ask them how much you can save before they end your membership.

1 comment
DMC M

Joshua, please contact me directly for further assistance.Thank you! Priscilla, Member Advocate, Disney Movie Club

Wayna C

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

I want to cancel the order

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You all took money out of my bank account and I didn't say that you could!!!so I will not be able to keep my club membership going

View full review
Loss:
$32

Preferred solution: Full refund

1 comment
DMC M

Wayna, was this possibly for a Featured Title that we did not hear a response from you on by your deadline? We can certainly help you.

Please reach out via our website at DisneyMovieClub.com.

We are here to assist you! Thank you, Priscilla, Member Advocate, Disney Movie Club

About

Related Companies

The Walt Disney Company, Hulu, Hotstar, ESPN, Disney Plus

Summary

The Walt Disney Company is an American company. The company was founded in 1923 by Walt Disney. At the present time The Walt Disney Company is divided into four business segments that include Studio Entertainment, Parks and Resorts, Consumer Products, and Media Networks. Each of these segments comprises of integrated businesses that act jointly. Disney Movie Club is under control of Media Networks segment. The company also operates the official web site of Disney Movie Club that offers a number of benefits and a huge variety of titles produced by The Walt Disney Company and beloved by kids all over the world.

Disney Movie Club reviews and complaints

Disney Movie Club is ranked 218 out of 1727 in Games and Movies category

Area Served

USA

Payment Methods

VISAMasterCard

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