Cleto Vkm

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Verified Reviewer
| map-marker Atlanta, Georgia

Order I didn't make

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I am still being charged for an order that I didn't make and that a representative from the Disney Movie Club tated was being canceled and no chargers would be made.
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User's recommendation: Keep an eye on your payment method for items you didn't order

Erin Qce

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Verified Buyer
|

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Verified Reviewer

Sending DVDs I DID NOT ORDER then sending me past due bill!

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Disney Movie Club - Sending DVDs I DID NOT ORDER then sending me past due bill!
Disney Movie Club - Sending DVDs I DID NOT ORDER then sending me past due bill! - Image 2

I was sent a dvd I did NOT order. I make sure to always decline the featured offers.

One time recently their site was being super glitchy and I had declined multiple times. They STILL sent me the dvd that I DID NOT WANT. They sent it I complained they saId theyd sent lables to send back, never got here, asked them to send again, they finally got here a few days ago, but I was gone for the weekend, then get home to a past due bill from DVD from said DVD I NEVER ORDERED!! What a scam from Disney to try to get more $$ from loyal members!

It's no surprise to me that after this horrible experience of getting this DVD I DID NOT ORDER I get an email saying the. Disney Movie Club is closing. THANK GOODNESS! Because it has gone to you know what!

A bunch of scam artists are running it!! NOT happy to get an "overdue" bill for something I did not order. Even more so because I always pay my bills on time and have an over 800 credit score so I will be pissed if Disney messes with that due to THEIR OWN MISTAKES and money grab to try to get money they don't deserve from people! Disney REALLY has lost it's magic.

The people running it are running it into the ground with their corporate greed to get money from people, no matter how unethical it might be!! SO SAD AND JUST GROSS.

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Preferred solution: Full refund

User's recommendation: Don't Walk, RUN from the Disney Movie Club. Worst service ever.

1 comment
DMC M

Erin, please let us help! Go to DisneyMovieClub.com and from there you can chat with a Cast Member, send us an email or find a phone number to call us.

We look forward to hearing from you soon to help you. Thank you, Priscilla, Member Advocate, Disney Movie Club

Tyler T Neh

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Verified Reviewer

Signing Up For New Account Membership

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Disney Movie Club - Signing Up For New Account Membership
Hi This Is Tyler Topp Messaging You To Let You Know That I Don't Have A Membership Number At All & So I Need A New As Soon As Possible Ok & So Please Email Or Call Me Back As Soon As Possible & My Home Phone Number +1(70*)***-**** Ok Thanks
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Preferred solution: DVD Movies

1 comment
DMC M

Tyler, unfortunately we are not accepting new Memberships as the Club is closing. Priscilla, Member Advocate, Disney Movie Club

Presley R Lgl

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Verified Reviewer

Tell my daughter by her favorite princess no longer looks like her

Disney Movie Club - Tell my daughter by her favorite princess no longer looks like her
my daughter is a blonde hair green eye girl of German heritage. her name is Johanna. I need someone to tell her why Rapunzel, who is also a blonde hair, green eye German girl is no longer going to be. that. this is *** disgusting. My daughter needs representation just as much as anyone else. This is truly shameful. I hope youre happy knowing that she is looking at herself in the mirror wondering why Disney doesnt wanna princess to look like her anymore.
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Pros:
  • If your a poc they will make white characters your race
Cons:
  • Taking away little girls representation

Preferred solution: Apology

Anonymous
map-marker Murfreesboro, Tennessee

I canceled my account Disney debit my account for $52

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to whom it may concern I no longer want the membership please refund money asap thank you this company is not people friendly
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User's recommendation: Don't even bother

1 comment
DMC M

I need more information in order to help you. Please reach out to us via DisneyMovieClub.com.

From there you can chat with a Cast Member, send us an email or give us a call.

Thank you! Priscilla, Member Advocate, Disney Movie Club

Anonymous
map-marker Madison, Wisconsin

Cancel an order

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My cancel postcard did not get to you in time. Every contact I have had with you has been pleasant and helpful. Thanks
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1 comment
DMC M

Oh no! Please reach out to us via our website at DisneyMovieClub.com and from there you can talk with a Cast Member who can help you.

Or you can email us or give us a call for further assistance. Priscilla, Member Advocate, Disney Movie Club

Lorraine L Wrc

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Verified Reviewer

Got letter of credit.

I called your customer service department for my $73 credit. The lady at customer service said that I owe $73. I would like to have the $73 credit mailed to me. My mailing address is 1321 Piney Forest Rd Apt F45 Danville VA 24540. My account number is 905****. Thank you.
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Loss:
$73
Pros:
  • Can expand on rare disney movie
Cons:
  • Can get very expensive

Preferred solution: Full refund

User's recommendation: Keep all original documents. If need to send proof, make a copy.

1 comment
DMC M

Lorraine, please reach out to our Member Advocate Team for assistance. We will get to the bottom of this for you.

Go to DisneyMovieClub.com and from there you can chat with a Cast Member, send us an email or find a phone number to call us.

We look forward to hearing from you soon to help you. Thank you, Priscilla, Member Advocate, Disney Movie Club

Melina M Bos

I got charged for a order I didn't order

I got charged for an order I didnt order I already got charged for my Toy Story order I want to know why Im getting charged again
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Loss:
$23

Preferred solution: Full refund

Rose H Fdf

Refund of my money

I am no longer a member i unsubscribed but I returned a movie and they said I would receive my money back I have yet to receive my money back why is that? Please return my call or email me at 913-293-**** or rigotthis5003@***.com I sent the movie back almost a month ago wheree is my money I really need that back
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Loss:
$29
Cons:
  • Take your money without permission

Preferred solution: Full refund

1 comment
DMC M

Rose, please reach out to us via our website DisneyMovieClub.com. From there you will be able to chat with a Cast Member, email us or give us a call for further assistance.

We will also try to reach out to you via email. Thank you, Priscilla, Member Advocate, Disney Movie Club

Vaughan Xcw
map-marker Houston, Texas

Cancel orders

They canceled one movie not both they don't ask for your concent to keep sending movies just take your money. I've even switched several debit cards
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User's recommendation: Don't do it

1 comment
DMC M

Let us help you! Please reach out to us directly at on our website at DisneyMovieClub.com.

From there, you can chat with a Cast Member directly, send us an email or give us a call. Priscilla, Member Advocate, Disney Movie Club

Joshua G Pwj

They blocked me from my account.

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I have been a member here for ten years. I always pay for the stuff I get.

I got an email saying I pre ordered the new Disney Legacy thing. Which I didn't. I can't get into my account. I keep emailing and they tell me to call.

Nobody ever answers the phone. Finally I get this.

Hello Joshua,

I would like to introduce myself. I am an associate with the Member Advocate Team for the Disney Movie Club.

Pursuant to your Membership Agreement, your membership and orders have been canceled effective October 6, 2023. The Club reserves the right to cancel any Membership at any time for any reason, including but not limited to, breach of this Membership Agreement, failure to maintain a valid form of payment, suspicion of fraudulent behavior, excessive returns, nonpayment, non-purchase of titles or inactivity.

If the Club cancels your Membership for any reason and you have not fulfilled your minimum purchase commitment, the Club reserves the right to bill you the value of the introductory-priced titles you received in your initial enrollment order ($19.95 per title shipped to you), plus shipping and processing and sales tax (where applicable).

There is a remaining balance of $32.80. You may contact a Cast Member via phone to make a payment with a card or mail a check or money order to the address on the invoice.

You may contact Customer Service for further assistance, at 1-80*-***-****,

8 a.m. to 11 p.m., EST, Monday - Friday.

Please note that much of our mail is pre-printed and you may receive one or two more Featured Title mailers in the future. Please disregard this material.

No further movies will be sent after the date of this membership cancelation.

What the heck is that about. They can just end my membership. That is wrong. I have gotten so many things from them.

It's like, once I get to a specific amount saved, they end my account. I have saved a bit over $1,000.

It bothers me. I like the site.

I have gotten, probably fifteen things in the past months. It's just wrong.

View full review
Pros:
  • Lots of great movies
Cons:
  • Membership canceled for no reason

Preferred solution: I just want to go back to using the site the way I have for the past ten years. haha

User's recommendation: Make sure you ask them how much you can save before they end your membership.

1 comment
DMC M

Joshua, please contact me directly for further assistance.Thank you! Priscilla, Member Advocate, Disney Movie Club

Wayna C

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

I want to cancel the order

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You all took money out of my bank account and I didn't say that you could!!!so I will not be able to keep my club membership going
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Loss:
$32

Preferred solution: Full refund

1 comment
DMC M

Wayna, was this possibly for a Featured Title that we did not hear a response from you on by your deadline? We can certainly help you.

Please reach out via our website at DisneyMovieClub.com.

We are here to assist you! Thank you, Priscilla, Member Advocate, Disney Movie Club

Joy S Ypn

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

I need to cancel this

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I didnt want this. I dont want it. I didnt want something just for kids. I need something that adults can watch
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Pros:
  • Idk
Cons:
  • Idk

Preferred solution: Full refund

User's recommendation: Nothing I didn’t want this I didn’t sign up for nothing

1 comment
DMC M

Joy, we can help you! Please contact us through our website at DisneyMovieClub.com From there you can send us an email directly, find a phone number to call or chat with a Cast Member for assistance. Priscilla, Member Advocate, Disney Movie Club

Cheryl H Zpj

Discuss mixup in shipping

I moved and my last shipment is now in an undeliverable status somewhere in the mail system. I think I called on this already or maybe chatted online, but we could not see any tracking number at the time, because your system was down.

I had told whoever I talked to that I didnt want this particular movie anyway, so I wanted to get a refund if $31.36, I think I was told to wait until the amount has posted to my account, then I could get a refund, unless I could find that tracking number. I forgot to look for the tracking number the next day, so am trying to reconnect to you on this subject because I really need that refund as Im having some extreme financial difficulties .

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Preferred solution: Full refund

1 comment
DMC M

Cheryl, Please visit us at DisneyMovieClub.com. From there you can chat with a Cast Member, give us a call, or send us an email so we can help. Priscilla, Member Advocate, Disney Movie Club

Anonymous
map-marker San Antonio, Texas

I didn’t receive my membership number

Hi I placed an order on Disney movie club I never received a email confirmation about that I joined or that I signed up tans or gotten an email confirmation from the order number
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1 comment
DMC M

We want to help! Please visit us at DisneyMovieClub.com.

From there you can chat with a Cast Member, give us a call, or send us an email. Priscilla, Member Advocate, Disney Movie Club

Demarkus Dol

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker Clarksville, Virginia

Canceling my subscription for a second time

Want my subscription cancelled once and for all for real this time no lies please cancel it aint right
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User's recommendation: Do not get Disney movie club subscription

2 comments
DMC M

Oh no! Please reach out to us through our website DisneyMovieClub.com from there you can chat with us, send us an email or find a good number to give us a call.We are here to help!

Please reach out. Priscilla, Member Advocate, Disney Movie Club

Guest

I wouldn't touch anything with the name "Disney" on it, thanks.

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