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1.3

The initial offer was good, even factoring in how much the "membership commitment" would cost. Spread out among all the DVDs the price looked good overall and I got a lot of movies I wanted to own, so initially I was pretty happy with the service.

Over time I've noticed that you have to be extremely vigilant to avoid getting auto-charged for movies you may or may not want. And at least once, I haven't even received the email about a featured movie and got charged and sent it because I didn't know there was a featured title to decline!

There should really be an option for "default NO on offers" at the very least. If I want to buy a movie I'd rather seek it out myself. But that said, the biggest joke is how difficult it is to cancel your membership. The phone number on the site blatantly doesn't work, and the total lack of any ability to cancel the membership using the website or via email is a total joke. This is 2015. It's obviously designed to keep people trapped in the cycle.

If this gets seen by a DMC representative I want my account cancelled and ideally I'd love to get some refunds approved (this process is also really unnecessarily awkward, and I can send back verifiably factory sealed DVDs that I didn't want). Member number is 647****

Reason of review: Order processing issue.

Preferred solution: a few refunds and cancellation would be nice.

Disney Movie Club Pros: Movies i ordered.

Disney Movie Club Cons: Auto-ship after fulfillment.

Location: Fort Myers, Florida

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DMC M

Hello! I can help you!

I am the Member Advocate for the Disney Movie Club. We can resolve everything quite easily with a phone call. I will give you my teams direct phone line at 800-459-7002.

I look forward to assisting you further.

Priscilla

Member Advocate

Disney Movie Club

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reply icon Replying to comment of DMC M

You never answer the *** phone. Only an automated system, but there are never representatives to answer.

This is a shady company. Stay as far away from these crooks as possible.

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