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4 comments
1.7

Right after creating my account I got locked out, so I called customer service and the lady was very nice but had to forward my case to tech support because it was out of her jurisdiction. So a guy with a thick Indian accent comes on and explains that someone else in my household already has an account so mine being the newest one was deleted.

He asked if anyone else in my home has an account and I said yes, but why is an online movie store setup to have only 1 person per household with an active account? His response was "that's been the policy since Disney Movie Club was started".

Makes no Damn sense! Even the website does not state this nonsense.

User's recommendation: Be careful doing business with this website.

Preferred solution: Let the company propose a solution.

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#1979238

Got a response from DMC to contact them with phone and email they provided, However, Pissed consumer blocked the last 4 numbers of the phone # and the last half of the email address. THIS IS NOT HELPFUL PISSED CONSUMEER!!!!

#1978986

Michael, please let us help look into this further for you. Give my Member Advocate team a call directly at 888-608-****, 9 a.m.

to 6 p.m., EST, Monday – Friday, or email me at memberadvocate@***.com with details so I can make this a better experience for you. Priscilla, Member Advocate, Disney Movie Club

#1979234
@DMC M

I cannot contact you because this website blocked half of both of your contact information.

#1979275
@Michael M

Michael, I see that. You see the first part of the email address, just add: movieclubinfo.com to the end and that is the complete email. Priscilla, Member Advocate, Disney Movie Club

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