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I have always been on time in declining their 'featured movies' for the month and have had no problems...until today, when I logged onto my bank account and saw a charge for nearly $40.00!

They are sending me two features that I know I declined (the movies are much too 'old' for my young children). I am ticked for a few reasons- one, I know I declined those movies, two, I never received an email stating a 'thank you for your order' to alert me that the movies were being ordered/sent, three, when I called the customer service, I was told that it could very well have been a computer error, and that I am more than welcome to 'send them back' (apparently because they are 'ready to ship' they can't just cancel the order) but it's going to take 4-6 weeks for them to process a return and refund me my money. Never mind that I have to pay the return shipping charge.

I'm not happy at all.

I find this a rather sneaky way to do business. I have to more credits to fill on my obligation (and was told that this 'mistaken order' would only fill one... because one movie is 'discounted' -how I'm getting two movies for $40 with one 'discounted' is beyond me)... once I fill the two credits, I'm canceling.

I'll just buy my Disney movies from wal mart from now on.

Review about: Disney Movie Club Account.

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Anonymous
#169081

try calling their customer service #.Very nice people who have always helped with any questions i have had.

Follow the rules of the club, decline features properly, and you will love the club, dont, and of course you wont.it's called personal responsibility.

DMCMemberAdvocate
#164624

If you are having concerns with your Disney Movie Club account, please contact me for assistance so I may help you resolve this. My direct phone number is 800-459-7002.

Thank you,

Member Advocate

Disney Movie Club

Anonymous
#162738

Disney Movie Club is the worst fraud ever - they have charged me for movies I never ordered/received and double/triple charged me for movies I did receive! Denying the featured selection online does no good, they send the movie anyway and charge you for it! Stay well away from them!!

Anonymous
#156937

I have confirmation that I declined featured selection YET I STILL GOT IT??????? :(

Anonymous
#75780

YOU DEBITED MY ACCT FOR $40.39 SENT ME 2 MOVIES I SENT BACK.NOW YOU HAVE DEBITED MY ACCT FOR $38.90.

$ 80.00 AND NO MOVIES.WHAT THE *** IS GOING ON?

Anonymous
#59770

They are charging me for movies that I never ordered AND never received! Ridiculous! :(

Anonymous
Nuuk, Vestgronland, Greenland #46278

Wal-mart does not let you return movies either I think

Anonymous
#46250

Disney Movie Club - No phone number for a real, live person.

Sends and bills items timely declined.

Provides no clear path to resign from the "club".

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