Update by user Mar 28, 2011
Still waiting for that mystery dvd to arrive....like I said in my original review, Disney says I owe them $60 some odd dollars for 2 dvdÊ»s.
I have received the no charge return label, it beat that other title that IÊ»m suppose to wait for and mail back with Fantasia 2000.
In the mean time IÊ»m getting lovely mail from Disney saying that I must have forgotten about my payment and that I needed to pay immediately etc..
Perhaps if the right hand spoke to the left hand there, they would all be clear that I do NOT owe them money and that I AM returning whatever dvdÊ»s they are sending me, whenever that dang thing arrives...
To Member Advocate Pricilla
If you want to fix something fix this and no I will not call, I donÊ»t care that it is a direct line or not, IÊ»ve had nothing but bad experiences with DisneyÊ»s phone system.
IÊ»m sure you should be able to find my information..since Ms Bad Attitude Gabby insisted I give her my zip code and stated that it was part of the identifying procedure. So hereÊ»s my last name and zip Edwards 96789 and no Arcania is not my first name, hereÊ»s another another piece of information for \"cross reference\" purposes..Disney says I owe them $64.80
I want to know where the heck that other title is. If you think I should have it by now, since I was invoiced for it, then have it tracked because I sure donÊ»t have it as of this date (3/28/2011)
Original review posted by user Mar 11, 2011
I joined DCM about a year ago.
IÊ»ve collected Disney movies since my children were young. I now have a grandson and thought what a great way to start a collection for him.
I responded to a a "feature" about a week later through e-mail. (followed the link etc). My credit card was charged and about 2 weeks later I received the "feature" but still no initial membership order. (something like 4 or 5 dvds for the cost of shipping).
I called DCM which took about 15 minutes to navigate the *** answering system and finally speak to a live person. Spoke to a "cast-member" named Mike. Realized my address was off by a digit when he asked me to look at the mailing label for some information.
Got that corrected and was told that my initial order would be re-mailed. Which I received about 2 weeks later. No problem, IÊ»m a happy member.
I fulfilled my membership obligation early. I ordered a few dvds for my grandson and accepted a number of features. I was planning to remain a member since, as I said, I wanted to start a collection for my grandson.
Then I declined a "feature" same way I accepted them prior...through the link in my e-mail. A few weeks later I get another e-mail telling me that my "feature" offer has shipped.
I recheck my e-mail and sure enough I DECLINED it. I call DCM, again having to navigate that irritatingly fake excited, seems to be talking to a 6 year old voice DCM has on their answering system. I finally get a live person, forgot to get his name.
He tells me that it doesnÊ»t show that I responded to the feature. I tell him I have a confirmation. He askes me what browser IÊ»m using, I tell him and he says that the DCM site wonÊ»t work properly with my browser of choice. I would have to download firefox.
I agree and say that I would just keep the feature since I have a friend that likes the movie and I would give it to him as a gift.
Next 2 features I decline using firefox. Which by the way were about 2 weeks apart. No e-mail confirmation but I get a message pop up at the site both times up saying I have declined the features 2 weeks later I have both features. They arrive about 2 days apart.
I call DCM again. After having to navigate that *** answering system (10 minutes, navigating and finally getting a live body) I spoke with a cast-member named Gary, very frustrating conversation with what seemed to be a canned "Well I donÊ»t know what happened but there was no decline, in fact there was no response to either and you know that if you donÊ»t respond by a certain date the items automatically ship". No matter what I told him about responding I got the same reply. Finally I told him I would keep the features but I wanted my account cancelled.
I also cancelled the credit card they had on file. That was about 5 months ago. I received a letter a few months ago (with the wrong address. The address I corrected when I first joined) saying they have my feature ready to ship but I needed to call or go online to update my credit card information before they ship because they were unable to get authorization from my credit card company.
I figured well too bad, I asked for the account to be cancelled and since, according to them, they CANÊ»T ship without authorization from my credit card company I would do NOTHING about it. I was not going to try and navigate that *** answering system and I was NOT going to talk to another fake pleasant, condescending cast member.
Yesterday, I received a package in the mail, didnÊ»t recognize the address (well it didnÊ»t click) and since I was expecting some items I ordered online I opened the package. Lo and behold there was a dvd. Fantasia 2000, which IÊ»ve owned for a number of years. To add insult to injury there was also a BILL stating I owe 29 and some odd cents.
I called this morning while navigating that *** answering system I find out I owe them 60 some odd dollars. I finally get a cast member by the name of Gabby. I said that i was very upset and have a number of issues.
I tell her in a nut shell how I cancelled my account but now I have an unwanted dvd and a bill and on top of that another dvd on the way. She asks me what title I have. I told her and she started with the "Well I donÊ»t know what happened but according to our records this account is still active..." I got angry and cut her off telling her I donÊ»t care what her records show I wanted to know how items where shipped without credit card information, which I cancelled because of DCM and according to their letters they could NOT ship without that information.
Again she started with the "Well I donÊ»t know what happened but this account is..." I cut her off again. She then got snippy and said IÊ»ll cancel the account right now and you can return the dvds and that will be it. I lost it then, I asked for her name and the name of her supervisor. She replies very rudely "You want to speak to my supervisor now?" I said yes and she puts me on hold.
I finally get a supervisor (donÊ»t know if it was really a supervisor) by the name of Annia. By then IÊ»m very very angry. I start yelling about how I cancelled my account over 5 months ago and I cancelled my card because of DCM. and how according to them they canÊ»t ship unless they get authorization from my credit account but here I have one dvd and another on the way and I owe DCM 60 some odd dollars. I was then expected to return the dvds and that NOW my account was cancelled. I told her I was not going to send the dvds back on my money.
She said she would send a pre-paid mailing label, that I should wait for the other dvd and return them both. She then said she sees that Gabby did cancel my account. I told her she needs to tell Gabby to cap that nasty attitude.
Now time will tell if Annia was actually a supervisor and if DCM will FINALLY do as they say and send me the mailing label. According to a lawyer friend of mine, if they donÊ»t I follow up with an e-mail with dates and such and if they still donÊ»t do as they say (cancel my account and send the mailing label) I can just keep the dvds and any other they may send as gifts.
My advice, donÊ»t join DCM itÊ»s a huge rip off. How convenient, their site supposedly doesnÊ»t work with anything but firefox but it STILL doesnÊ»t work if you decline a selection but works just fine if you accept. Also they go on and on both on the phone and in mail that they CANNOT ship without authorization from your credit card company yet to make a sale theyÊ»ll ship and then act like it was all you that screwed up with their "Well I donÊ»t know what happened..."
This puts a really bad mark on the Disney name. This is the 3rd site IÊ»ve put this review on, I will make sure all of the mommyÊ»s from my grandsons play group knows about DCM and all of the grandmothers and mothers I work with knows. I work in tourism in Hawaii so I know customer service is paramount and DCM "cast-members" are sorely lacking in customer service and follow through.
To the DCM member advocates...donÊ»t bother posting for me to give you a call I am so done with talking to anyone from DCM about this. Especially those that have those "trained and canned" tones of false empathy.
Review about: Disney Movie Club Customer Care.