Product: Disney Movie Club Customer Care Clear all filters (16 of 16 reviews match)
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I wanted to exchange two movies for another title.when i called them they said just to write down what i wanted in exchange and there would be no price issue,however afer receiving the movies i also received a bill.I told them what was said but they insisted i owed...
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DMCMemberAdvocate
DMCMemberAdvocate

Maurine, That is not the type of experience we want you to have. Please let us help! Give my team a call at 800-459-7002, 9 a.m. to 6 p.m., EST, Monday Friday, or email me di...

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Disney Movie Club Customer Care
#1089794
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I have never signed up for this.Somehow they have my name and address and keep sending me movies and charge outrageous prices. I sent the movies back with a letter stating I didn't sign up for it, and don't want any more movies sent to me, and now they have debt...
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DMCMemberAdvocate
DMCMemberAdvocate

Oh no! That is not how I want you to feel about the Disney Movie Club. Please let me help!Give my team a call at 800-459-7002, 9 a.m. to 6 p.m., EST, Monday Friday, or email ...

1.8
Product
Disney Movie Club Customer Care
#1088097
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So when I signed up, my preferred format was DVD not BluRay.well they changed that themselves to charge me more. whatever, i actually have a blu ray player so i didnt argue. then despite declining, I was still getting sent the movies and being charged for them and this...
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DMCMemberAdvocate
DMCMemberAdvocate

Thank you for bringing this to my attention. Please let me help! I am the Member Advocate for the Disney Movie Club. Please give me a call at 800-459-7002, 9 a.m. to 6 p.m., E...

h.kitchener
h.kitchener

It's best to avoid everything connected with Disney if possible. Their corporate mentality is really not the same as yours, if you delve into some of the things they are now d...

1.4
Product
Disney Movie Club Customer Care
I didn't like
  • Lack of communication
  • Thiefs
#994376
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Disney Movie Club Customer Care Review

#859715
1.7
Details
I have been sent movies after declining them online and have gotten multiple overdrafts my recommendation get anything they aren't worth it u will get multiple overdrafts band they do nothing
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Advertised vs Delivered
Customer service
Delivery Service
Discounts and Special Offers
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Exchange, Refund and Cancellation Policy
Price Affordability
Product or Service Quality
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Value for money
Website
If you read the materials carefully you are getting what you are promised.After completing my commitment and reaching VIP status I tried to call to simply stop the ridiculous "selection of the month" where they ship and bill what they want to send if you don't respond....
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DMCMemberAdvocate
DMCMemberAdvocate

Doug, That is not the type of experience we want you to have. The Featured Title program is part of every Disney Movie Club Membership Please give my team a call at 800-459-70...

2.9
Product
Disney Movie Club Customer Care
I liked
  • Disney movies
I didn't like
  • Deceptive trade practices
  • Problem resolution
#969358
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Beyond displeased with disney Movie Club. Responded to a featured title via mail, declining it, only to find out months later that I had been charged anyway. They proceeded to ship it to me even though I asked them not to, and are now telling me I have to pay for...
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DMCMemberAdvocate
DMCMemberAdvocate

Oh No! That is not the type of experience I want you to have with the Disney Movie Club. Please let me help! Give my team a call at 800-459-7002, 9 a.m. to 6 p.m., EST, Monday...

h.kitchener
h.kitchener

Purchasing anything Disney is not wise! Just remember how Disney fired their American workers and brought in foreign ones a couple of years ago. You can buy DVDs cheaper elsew...

1.3
Product
Disney Movie Club Customer Care
#933533
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4 years after cancellation of my membership due to receiving featured titles I declined and I am in collections for over 60$ for movies I never recieved and no one at Disney Movie club can tell me what movies they even are and the "collections" agency asks for the 5...
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DMCMemberAdvocate
DMCMemberAdvocate

Katy,That is certainly not what we would expect your experience with the Disney Movie Club to be. Please let me help! Please give my team a call directly at 800-459-7002 and w...

1.2
Product
Disney Movie Club Customer Care
#854053
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When I called I spoke to a lady who had a foreign accent it was hard to understand her.I had to explain myself 3 times and what I called for. I asked her for three different movie titles these movies included Lady and the Tramp which she said they no longer have Snow...
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Anonymous
Anonymous

If you have a computer, you can see that Snow White and the Seven Dwarfs only came in the Blu-Ray combo. Also, Despicible Me isn't even Disney. Look things up, seems to me tha...

DMCMemberAdvocate
DMCMemberAdvocate

Good afternoon,I regret that you had an unfortunate experience with us. Please rest assured that our Cast Member did provide you with accurate information. LADY AND THE TRAMP ...

1.8
Product
Disney Movie Club Customer Care
#826413
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I have actually been with Disney Movie Club since 2011 and have thoroughly enjoyed purchasing movies from them. I have spent hundreds of dollars with them since I like to buy my 4 kids at least 2-3 movies each during Christmas. I forgot to respond to an email and...
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DMCMemberAdvocate
DMCMemberAdvocate

That is certainly not the level of customer service we demand at the Disney Movie Club. I regret that was your experience. Please let me help resolve this for you. Please give...

2.4
Product
Disney Movie Club Customer Care
I didn't like
  • Customer service
#779967
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We ordered the last of our "commitment" movies, thank god. One of the movies we ordered was incorrect--the warehouse pulled the wrong movie and sent it. It took two weeks for the movie to arrive at our house, but it required signature confirmation. Long story short,...
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1.0
Product
Disney Movie Club Customer Care
I didn't like
  • Dmc policies for sending replacement movies
  • Customer service
  • How they handled the complaint
#707946
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Called the 1-800 numbers but all I got was an electronic voice, could not access a live person. I need a question answered but now I guess I will have to return the movie and write a letter and hope they respond that way. This is so disheartening! The movie they...
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DMCMemberAdvocate
DMCMemberAdvocate

Good day,I would like to introduce myself. My name is Priscilla, I am the Member Advocate for the Disney Movie Club. I would like to give you my Member Advocate teams direct p...

Product
Disney Movie Club Customer Care
#602578
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