Product: Disney Movie Club Customer Care Clear all filters (0 of 29 reviews match)
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I have tried to cancel this membership for over 1yr or more! I’ve had my bank account for many years and you continue to take mthly money. I’m forced to close my account because someone in the Disney industries, won’t stop taking my monies. Therefore this is my...
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3.6
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Disney Movie Club Customer Care
#1351642
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Disney Movie Club - I did not get my money back after I return the movies and cancel my membership

The salesperson answer all my questions and check my account my items were returned I'm waiting for my process to receive my money back thank you Disney
5.0
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Customer service
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Disney Movie Club Customer Care
#1337627
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Disney Movie Club - Returning your movies

cancel membership. returned your movies.i got 2 movies after i canceled. no return to sender.i have 4 to 6 wks to recieve my refund,but 12 days return your movie.send me a return form.please.
1.0
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Billing Practices
Product
Disney Movie Club Customer Care
#1328609
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I opened an account and enjoyed purchasing many movies from the Disney movie club over several years. Every time i fulfilled my commitment they asked me to cancel and re-enroll. They even encouraged me to open accounts for friends and family. I had my account cancelled...
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DMCMemberAdvocate
DMCMemberAdvocate

That is definately not the expectation of the service I want you to have with our Club. Please let me help. Please call me at 800-459-7002, 9 a.m. to 6 p.m., EST, Monday – Fri...

1.3
Product
Disney Movie Club Customer Care
I liked
  • Selec
I didn't like
  • Product and advertisment fraud
  • Getting to a person is near impossible
#1279618
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Terrible customer service. Charged for titles I did not want and after canceling my account they continued to bill me. Called their phone number several times, stayed on the phone 10 minutes or longer and was hung up on without reaching a representative each time. 10...
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DMCMemberAdvocate
DMCMemberAdvocate

I am so sad to read this. That is not the type of experience we want you to have. Please let us help! Give my team a call at 800-459-7002, 9 a.m. to 6 p.m., EST, Monday – Frid...

1.4
Product
Disney Movie Club Customer Care
#1277260
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I canceled this at the end of march you took money from me in May not once but twice I want my money back the two 28.90 and the 33.91 you had know right when I already canceled my account with you in The end of March I called then but someone didnt tell you you people...
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DMCMemberAdvocate
DMCMemberAdvocate

I am here to help! That is certainly not the type of experience we want you to have with the Disney Movie Club so please let me help. Give my team a call at 800-459-7002, 9 a....

1.0
Athens, Wisconsin
Product
Disney Movie Club Customer Care
#1276812
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I cancelled my membership after reaching VIP status. Three times I called and cancelled and they keep sending and billing me for movies I don't want.....Why does it take "getting pissed off" for me to get some kind of satisfaction in this matter. I will call my bank...
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DMCMemberAdvocate
DMCMemberAdvocate

I certainly understand you are frustrated. That is not the type of experience we want you to have. Please let us help! Give my team a call at 800-459-7002, 9 a.m. to 6 p.m., E...

2.0
Product
Disney Movie Club Customer Care
I didn't like
  • Sends unasked for products
  • Auto-ship after fulfillment
#1269101
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I had three different acccount balances quoted with in days of eachother and when i asked why no amswer was give to satisfactory. Also i bought and paid for over two hundred dollars worth of movies then recieved a email and letter saying that i missed a payment 3 moths...
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DMCMemberAdvocate
DMCMemberAdvocate

Please let me help get to the bottom of this for you because this is not the type of experience I expect any member to have. Please give my team a call at 800-459-7002, 9 a.m....

3.6
Product
Disney Movie Club Customer Care
#1245194
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I feel that I was tricked into 'joining' this club! I have tried and tried to get them to CANCEL my 'membership'. All I get are platitudes, but never a promise to cancel. This organization is shameful!!! I cannot get through the so-called 'Customer Care' voicemail...
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DMCMemberAdvocate
DMCMemberAdvocate

Cathy, I am sad to read that you felt tricked into joining the Disney Movie Club. I am concerned how this happened and I would like the opportunity to resolve all of your conc...

Anonymous
Rich D

Try calling 800/459-7002 - the "member advocate" line - instead of the Customer Care line.I couldn't get a person on the Customer Care line, but seemed to get someone who was ...

1.0
Product
Disney Movie Club Customer Care
I didn't like
  • Sends unasked for products
  • Customer service is a joke
#1224971
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They sent me movies without my permission.First time they claimed they were featured titles, they gave me 3 days to respond and no notification they existed. Second time, they sent me a movie and could not even trace where it came from. Just said Over and over that i...
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DMCMemberAdvocate
DMCMemberAdvocate

It makes me sad that you struggled with the Disney Movie Club and the Featured Title program portion of your Membership. Please give me a call and let us work this out togethe...

ExemplaryBlueLacyDog
ExemplaryBlueLacyDog

www.ftc.gov/complaint or call 1-877-FTC-HELP. I just filed for my own problems with this "magical" company

1.3
Product
Disney Movie Club Customer Care
#1198909
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