201 views
New Reviewer
3 comments

Yes its true...I hate Disney Movie club like the rest of you. But i want to tell you how to deal with this. Call 920-521-**** to speak with someone directly. I have had a few days to cool off sinse I noticed the $40 charge on my cc. If i had been able to get ahold of them that day im sure I would have went off. But I have worked several call center jobs and i learned that being realllllly nice to the rep is the way to get what you want! When someone would call me and be mean I would not give them what they wanted becuase it want not my fault, I was just doing my job. Remember, its Disneys fault, not the person you are talking to.

So this is what happened...

I said hello, im sure you get these calls all day long but I am new to the club and I just found out about the whole featured titles we send you movies unless you contact us and say i dont want them every month. Is there a way I can opt out of this because all i want is to buy the 5 movies at reg price in the next 2 years.

She said no, but she went ahead and denied the next 3 featured titles for me so im good thru January. she is also sending me a pre-paid label to send my others back for a refund but it will take 4-6wks. she advised me how to deny them- check emails, mail,website or call them every few weeks to see if theres a new feat title to DENY. She was actually extremely nice and pleasant to talk to. Now i am still upset because this charge is causing me overdraft fees...etc. But I know that there is nothing I can do except finish my committment and CANCEL this dumb membership.

So just be pleasant to the reps and maybe they will be nice to you as well! Also make SURE you keep checking the feat titles so it doesnt happen to yoU!!!!!! and if you are considering joinging the club...DON'T!!!!!

Monetary Loss: $40.

Location: Cincinnati, Ohio

Do You Have Something To Say ?
Write a review

Comments

chat-icon

Please avoid publishing any personal information and promotional content

You will be automatically registered on our site. Username and password will be sent to you via email.
Post Comment
DMC M

If you are having concerns with the Disney Movie Club, please contact me directly for assistance. My direct line is 800-459-7002.

Kate,

We regret any inconvenience you have experienced due to the incorrect phone number listed on this old post.

Thank you,

Member Advocate

Disney Movie Club

Guest

However posted this number for Disney Movie Club direct line messed up with the digits. It's suppose to be 920-521-****, not 4014. Now I get calls from pissed off people all the time.

Guest

Please, do not call this phone number. This is not Disney Movie Club number but a private one.

Whoever posted this number here messed up with the deigits and now I have angry customers call me on a regular basis.

Disney Movie Club Reviews

  1. 209 reviews
  2. 86 reviews
  3. 66 reviews
  4. 34 reviews
  5. 35 reviews
Disney Movie Club reviews