Here is a copy of my BBB complaint. Consumer beware before you buy from Disney Movie Club.
Complainant Information Mr. John XXXXXXX
XXXX S Buckley Road #XXX Aurora, CO 80013 USA
Company Information: Walt Disney Movie Club500 South Buena Vista StreetBurbank, CA 91521Website: Phone: (800) 362-4587
Complaint Text I called Disney to complain about this practice and was told that they cannot stop charging my card for these automated feature movies that their automated system keeps sending to customers. I was told that the only way to stop these was for me to hurry up and buy the agreed upon number of movies (to fulfill my obligation in the club) and then they would remove me from the list and remove my credit card information.
I told them that I had a full year according to contract for me to select and buy two more movies at full price, which I intend to do, but that I did not want them to keep sending me movies and charging my credit card for selections that I do not want or am interested in. They apologized and said that there was noting that they can do until I buy the remaining two titles.
I did not authorize Disney to charge my credit card arbitrarily for stuff I did not buy. A day after I dad this phone discussion and received no assistance, they sent me another movie feature under the same pretense. I informed them that I would file a complaint with BBB and other Websites to let consumers know of this gimmick. The supervisor "Anthony" did not care or make any effort to remedy the issue when given the opportunity.
Resolution Sought: Stop sending movies that I did not purchase AND immediately stop charging my American Express for these unwanted titles.Date Problem Started: 3/26/2010Date of Transaction: 3/16/2010Amount in Dispute: $25.90Invoice Number: 53791998-00001Complaint Type: Selling PracticesProduct or Service: Disney Movies DVDs
Monetary Loss: $25.