2K views
Not resolved
62 comments

Here is a copy of my BBB complaint. Consumer beware before you buy from Disney Movie Club.

Complainant Information Mr. John XXXXXXX

XXXX S Buckley Road #XXX Aurora, CO 80013 USA

XXXXX@live.comPhone:

Company Information: Walt Disney Movie Club500 South Buena Vista StreetBurbank, CA 91521Website: Phone: (800) 362-4587

Complaint Text I called Disney to complain about this practice and was told that they cannot stop charging my card for these automated feature movies that their automated system keeps sending to customers. I was told that the only way to stop these was for me to hurry up and buy the agreed upon number of movies (to fulfill my obligation in the club) and then they would remove me from the list and remove my credit card information.

I told them that I had a full year according to contract for me to select and buy two more movies at full price, which I intend to do, but that I did not want them to keep sending me movies and charging my credit card for selections that I do not want or am interested in. They apologized and said that there was noting that they can do until I buy the remaining two titles.

I did not authorize Disney to charge my credit card arbitrarily for stuff I did not buy. A day after I dad this phone discussion and received no assistance, they sent me another movie feature under the same pretense. I informed them that I would file a complaint with BBB and other Websites to let consumers know of this gimmick. The supervisor "Anthony" did not care or make any effort to remedy the issue when given the opportunity.

Resolution Sought: Stop sending movies that I did not purchase AND immediately stop charging my American Express for these unwanted titles.Date Problem Started: 3/26/2010Date of Transaction: 3/16/2010Amount in Dispute: $25.90Invoice Number: 53791998-00001Complaint Type: Selling PracticesProduct or Service: Disney Movies DVDs

Monetary Loss: $25.

Had an Experience with Disney Movie Club?

Write a review

Comments

Terms of Service
Post Comment
Cancel
Anonymous
#1079821

How in the heck can I get in touch with you if I dont even have an account with you guys and the system won't let log in with out an account and the weirdest part is than im being charged in my bank statement shows your number and Information. Want my money back asap before I take further action. Thats a fraud.

DMCMemberAdvocate
#1075007

I am the Member Advocate for the Disney Movie Club and I can help you with your questions about how the Club or the Featured Title program works. Please give us a call at 800-362-4587 and we would be happy to help you!

Priscilla

Member Advocate

Disney Movie Club

Anonymous
#1074626

745964, products never received, no change of address, unauthorized debits resulting in personal debt with bank, fraud claim open, expect refund a.s.a.p by fedex due to monetary loss, club blocked from my bank acct. or card

DMCMemberAdvocate
to Anonymous #1075009

Please give my team a call at 800-362-4587 and we would be happy to help you!

Priscilla

Member Advocate

Disney Movie Club

Anonymous
#1074616

same issues here with company, but worse never,ever, join this club membership

DMCMemberAdvocate
to Anonymous #1075016

I certainly do not want you to feel this way. Please give us a call at 800-362-4587 and we would be happy to help you!

Priscilla

Member Advocate

Disney Movie Club

Anonymous
#1028404

i have filled out there paper work sent back the movies they sending....I have turned this over to the attorney general....they have kept charging my card. at this point I will talk to attorney about a class action lawsuit.

DMCMemberAdvocate
#999066

If you have any questions about how the Disney Movie Club or the Featured Title program works, please give us a call at 800-362-4587 and we would be happy to help you!

Priscilla

Member Advocate

Disney Movie Club

Anonymous
#995514

Oh my sounds like some are just plain lazy...they do nit take time to decline the featured title, but want to while when it comes.How would DMC know you do not want it???

And on the times I have forgotten to respond before the deadline and something ships I do not want I have always been credited promptly.

Also when a shipment was lost and I didn't get it they fixed it fast and sent me a new selection no extra charge.

I have been with DMC almost 20 years with no problems.They are wonderful

People take responsibility and quit whining

Anonymous
Mountain View, California, United States #995510

I by from thr DMC and they have never done this to me.They have always given me plenty of time to cancel a monthly selection if I do not wish to order.

This is many many weeks before I would ever get charged.

All you need to do is to make sure you decline the monthly selection before the deadline.If u do not do so before the deadline stated this yes you are charged.

You May Also Like