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I cancelled my membership about two weeks ago-was assured no movies would be sent out- Today i recieved one and was charged to my credit card- I don't want this movie nor did I approve it being put on my credit card- and don't think I should have to pay to have it shipped back!Was the movie Lady and the Tramp for $24.95 and shipping and processing $3.95, for total of $28.90 put on my credit card! So what do I do now, do I just eat it and keep movie or paid to have it shipped back?

Review about: Disney Movie Club Membership.

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Anonymous
#460506

I had to pay for the return shipping out of my own pocket. I live in Canada, and am with the Canada DMC (there was no return shipping label included), but it cost me $14 to express ship it back to them with a tracking number (so I would know when they received it), and it's been over 2 weeks with no credit back on my Mastercard.

The rep I spoke to two weeks ago informed me that after receiving the returned movies, it usually takes 3 business days to refund the price back onto your charge card. I smell bullsh*t.

However, I spoke with my Mastercard company today and they informed me that they legally have to refund you within 30 days of receiving the product. We'll see what happens...

Anonymous
#445237

Just send it back. I had the same thing happen, and I didn't have to pay for shipping back to them...

I think there is a return label in the box with shipping already paid. Plus, they will refund purchase price AND shipping once they receive it and process the return.

It really is 100% money-back guarantee. Though I have to admit, it was frustrating trying to get a straight answer about returns, and had to figure all this out on my own.

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