Michelle D Thc
map-marker Hammonton, New Jersey

I cannot make contact to cancel a bogus membership and void an invalid purchase invoice.

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This company is horrific to contact. My problem started with this company last summer. I received an order of 4 video's, in a different person's name, but sent to my address here in NJ. The scam artist had somehow gotten my identity and credit card number off of my "secure" Amazon Prime Account. He billed it to my Amazon Credit Card. It took me forever to contact Amazon and Chase Card Services to nullify the bill. Today, January 11, 2022, I received an "Amount Past Due" $90.36, no merchandise, but my name and address has been used. This company Disney Movie Club is the worst company to try and resolve an issue.
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Loss:
$90

Preferred solution: Full refund

User's recommendation: Don't deal with this company. Their customer service is non-existent.

1 comment
DMC M

Michelle, that is not the experience I want you to have with us! Please visit us at DisneyMovieClub.com from there you can chat with a Cast Member, send us an email or find a great number to give us a call. Priscilla, Member Advocate, Disney Movie Club

Anonymous
map-marker Dyersburg, Tennessee

Please quit taking money off my card, I have called a canceled this and y’all took off in January I want that money loaded back on my card.

Trying to take money off my card and also y'all took off in January of 31 dollars and I need that back on there and I also canceled this membership.
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1 comment
DMC M

Please let us help! Go to our website DisneyMovieClub.com.

From there you can chat with a Cast Member, send us an email or find a good phone number to call for further assistance. Priscilla, Member Advocate, Disney Movie Club

Sara Y Uwq

I have a transaction on my account and I contacted the other numbers they said they don't recognize it and they hung up on me

I had a transaction of 1796 on my account I contacted the customer service couldn't get through found another number and she said she didn't recognize my information.
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Loss:
$18
Cons:
  • Way you do things
  • Advertisement fraud
  • Will not help you with any complaints

Preferred solution: Full refund

1 comment
DMC M

Sara, we want to help. Please go to DisneyMovieClub.com from there you can chat with a Cast Member, send us an email or find a phone number to call us. Priscilla, Member Advocate, Disney Movie Club

Sheena G Lni
map-marker Charlotte, North Carolina

Payment issues

I called because they took $49.99 out my account and i dont have your subscription i want a refund because i did not authorize this can you help me
View full review
Loss:
$50

Preferred solution: Full refund

1 comment
DMC M

Sheena, I would love to help you but we need more information please. Please go to DisneyMovieClub.com and from there you can chat with a Cast Member who can help you; send us an email or find a phone number to help. Priscilla, Member Advocate, Disney Movie Club

Carol W Rgy
map-marker Sacramento, California

I need to cancel my subscription

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Can no longer afford to keep it due to economical family crisis and my household, we can't afford to keep getting the movies and paying the high prices sorry we just need to cancel our subscription please and thank you it's our wishes and our needs at this time.
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Cons:
  • Hard to communicate with when needed and very pricey

Preferred solution: Cancel my subscription my account

User's recommendation: Great for all ages

1 comment
DMC M

We can certainly help you with this! Please log on to DisneyMovieClub.com.

From there you can Chat with a Cast Member, or email us for further assistance. Priscilla, Member Advocate, Disney Movie Club

Rachael F Kpr

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Yall keep taking me money

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Ive never opened any acoount with u damn people u send me movie i send them all back but for some damn reason u keep taking my money outta my bank .i called and called and called ..im telling u stop stealing my money for im proceeding to legal matters ..i dont want your movie i tired of putting return to sender on them ..and im tired of u taking 32.12 or more once twice a week outta my bank ..STOP STEALING MY MONEY ..
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Loss:
$640
Cons:
  • Thiefs
  • Customer service
  • Whole setup

Preferred solution: Full refund

User's recommendation: They keep stealing my money ..ive been calling for over a year and asking them to please stop sending me movie and to please stop taking my money but they wont....this is illeagal and i send them ever damn movie back ...

1 comment
DMC M

Rachael, we can help. Please log on to DisneyMovieClub.com and chat with one of our Cast Members.

We are here to help! Priscilla, Member Advocate, Disney Movie Club

Brian B Snf

I did not approve auto pay

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This morning when i woke up ...i checked the balance in my bank acct. , well there's a $30 charge for the movie Jungle Cruise ... I know how the club works ... I could swear i declined the offer... but , apparently i missed it . i don't want the movie ! I tried calling and speaking to a representative...to no avail , because It's Saturday. I cannot believe there's no way to cancel this order... I will be cancelling my Disney acct. Unless the money is refunded ...and allow me to return Jungle Cruise. Sincerely, Brian Birks
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Loss:
$30
Pros:
  • Decent selection
Cons:
  • Customer service on weekends

Preferred solution: Full refund

User's recommendation: Its a great club...until u get charged for something you dont want !

1 comment
DMC M

Brian, please log on to DisneyMovieClub.com. From there you can chat with one of our Cast Members; or send us an email.

We are here to help! Priscilla, Member Advocate, Disney Movie Club

Koncetta S
map-marker Chicago, Illinois

I'll just throw $30 off my card yall was supposed to unsubscribe me from this

You always supposed to unsubscribe me months ago and you all done took my baby's money off my card so I would appreciate if you all put my money back on my card because that's not my fault that you all did not unsubscribe me I put in for you all to unsubscribe me so put my money back on my card The New Year y'all stealing from people
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Loss:
$32

Preferred solution: Full refund

User's recommendation: NO NOT AT ALL

1 comment
DMC M

Koncetta, that is definately not the experience I want you to have with us. Please go to DisneyMovieClub.com.

From there you can chat with a Cast Member, send us an email or give us a call.

We are here to help! Priscilla, Member Advocate, Disney Movie Club

Chrystine W Dae

My full refund back to my credit card

This company allowed people to get scam out of their money off their credit card now and this company just took off my credit card the amount was $32.82 off my credit card on December 31,2021 and I am still waiting for my refund back to my credit card because I did call this company on the December 31,2021 and I was told my full refund is going to be back on my credit card and still not on my credit card
View full review
Loss:
$33

Preferred solution: Full refund

1 comment
DMC M

Chrystine, have you checked with your credit card company? Sometimes it takes a bit for them to return the funds once we provide them back to them.

If you have spoken with them and still need assistance, please go to DisneyMovieClub.com from there you can chat with a Cast Member or send us an email. Priscilla, Member Advocate, Disney Movie Club

Shavawn J
map-marker San Antonio, Texas

Unauthorized payment I'm not a member and I haven't bought anything

I dont want a membership and I dont have one I dont have the money to have this anyways Im a single struggling mother
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Loss:
$30

Preferred solution: Let the company propose a solution

User's recommendation: I wouldn’t have anyone use this at all it’s awful

1 comment
DMC M

Shavawn, this is not the type of experience I want you to have with us. We can help you resolve this.

Please go to DisneyMovieClub.com from there you can chat with a Cast Member, or send us an email. Priscilla, Member Advocate, Disney Movie Club

Chrystine W Dae
map-marker Albany, New York

I want my money back to my credit card now

I'm very mad that at this company let people scam people out their money and this company took off my credit card was $32.82 and I really want my money back to my credit card now
View full review
Loss:
$33

Preferred solution: Full refund

User's recommendation: No because I was never was a customer with this company

1 comment
DMC M

Chrystine, that is not the experience I want you to have. Please go to DisneyMovieClub.com from there you can chat with a Cast Member or send us an email.

We are here to help you! Priscilla, Member Advocate, Disney Movie Club

Michael C Vcm
map-marker Salt Lake City, Utah

They charged me and I haven't ordered anything

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They charged my credit card almost $30 and I haven't even ordered any more movies from them. So I am trying to get a refund
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Loss:
$28
Pros:
  • Movies

Preferred solution: Full refund

User's recommendation: Cancel membership before they charge you for an order

1 comment
DMC M

Michael, it sounds like it was a Featured Title we must have missed hearing a response from you on. The Featured Title program is part of your membership agreement with the Disney Movie Club.

Here is how it works: About every 3-4 weeks, up to 15 times a year, we send a Featured Title notification to every member. It is every member’s responsibility to respond to the Featured Title by the date indicated on the notification. You are not obligated to purchase the Featured Title selection. You are welcome to order other selections in it’s place or nothing at all.

However, if a response is not received by the due date, either declining or accepting the Featured Title, it will automatically be shipped and billed to you. If you have a credit card on file to be used as payment, it will be charged on the date of shipment. You are in control of your Membership. Just watch those deadlines.

If you have any further questions, log on to DisneyMovieClub.com from there you can chat with a Cast Member or send us an email.

Hope this helps! Priscilla, Member Advocate, Disney Movie Club

Sadie B Wfn

Cancel membership and get my refund

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I ordered a movie without knowing that I subscribed and now I'm pissed off because money is being pulled from me that I don't have. So I would like to speak to a supervisor or someone that will understand me and help me get a refund.
View full review
Loss:
$66
Pros:
  • Movies
Cons:
  • Rude customer service

Preferred solution: Full refund

User's recommendation: Don't buy movies from here

1 comment
DMC M

Sadie, that is not the experience we want you to have with us. But we would need more information in order to help you.

Please visit us at DisneyMovieClub.com.

From there you will be able to chat with a Cast Member directly, email us or give us a call. Priscilla, Member Advocate, Disney Movie Club

Chrystine W
map-marker Albany, New York

Someone hacked account and order movies

You took $32.82 off my credit card today and I didn't order anything today. I very much *** off you let people scam out other people .
View full review
Loss:
$33
Cons:
  • Thiefs

Preferred solution: Full refund

1 comment
DMC M

Chrystine, was this possibly a Featured Title we did not hear a response from you on? Please let us help!

Log on to DisneyMovieClub.com and chat with a Cast Member or send us an email with details so we can get to the bottom of this for you. Priscilla, Member Advocate, Disney Movie Club

April R Vmf

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker Denver, Colorado

Clubprice

I want a refund i never ask for the money to be taken out of my account I want a refund please help me thank you April roberts
View full review
Loss:
$2800

Preferred solution: Full refund

1 comment
DMC M

April, please let us help! Log on to DisneyMovieClub.com and from there you can chat with one of our Cast Members, email us or give us a call so we can further assist ou. Priscilla, Member Advocate, Disney Movie Club