Disney Movie Club
Reviews and Complaints
Account problem
Tapjoy confusion (miscommunication)
I use tapjoy. This is a third party advertiser.
They gave an offer of 63k coins (on another game I play) if I signed up for your promotion. The promotion was three movies, for $1.99 each. This included membership..which I am still a Disney Movie Club Member. I have already received movies from your company..specifically because of completion of this offer.
However, I have not received my coins. When I contacted Tapjoy regarding this error, they asked me to verify membership. I sent them numerous screenshots, including my disney movie club member id and email (monahan17@***.com). That being said, they emailed me back saying they had to verify with your company.
'Please wait, 3-5 days for a normal reaponse'. I waited. They replied this morning, saying your company could not find me, based on either my email or member ID. Off the top of my head, I don't know what my member ID is, but I just gave you my email.
My address is: 3513 E. 51St APT 22 Kansas City, MO 64130. My full name is Jennifer Monahan. I'm pretty sure somebody from your company can verify that I am a member of the movie club, and through what third party I became a member.
I have 2 small children who can't wait til we pick out Disney Christmas movies next. I would very much appreciate hearing something back (perhaps something I can forward to verify) within the next few days, however since it's the weekend, perhaps by Wednesday.
This is a matter I have already waited months for, and would like to continue without further hiccups. Thank you for your haste reply and consideration in this matter.
Sincerely:
Jennifer Monahan
My money is not on my card
Frustrating
Really
I had a problem, my fault that was fixed by a cast member. I find the word pissed consumer really detracts from any Disney experience.
Actually it’s offensive. I hope when I head back down on my yearly didn’t trip in January I don’t see those words anywhere...,,, it will be my last trip if I do and I’ve been there 29 times so far and counting..,.
No movies
It says my code doesn’t exist!
It's an absolute scam
Well first of all they didn't send the correct selections, i chose 3 movies on dvd and got 2 completely different movies on blu ray that are most likely overstocked and not selling so they just dump them on customers while ignoring custoner choices and now they won't allow me access to my account so that i can cancel and close out the account, first they kept saying my password was wrong and now supposedly my email doesn't exist.....i just wanna close my account and they're doing everything in their power to deny me that right
Dispute
Not a member please cancel
Cancel
Refund of money
Cancel membership
*** of ***
Cancel order
- Prev
- 1
- ...
- 17
- 18
- 19
- 20
- 21
- ...
- 66
- Next
Thank You for Your Reply! We are processing your message.
Your comment is successfully posted.
Michael, We have left you a detailed voice mail. We would like to help you get to the bottom of this.
But we need to speak with you directly. Please give us a call at 888-608-8100, 9 a.m. to 6 p.m., EST, Monday – Friday, with details and we would be happy to assist you further with this.
I look forward to hearing from you soon! Priscilla, Member Advocate, Disney Movie Club.