Janiya Kkk
map-marker Webster, New York

Deactivate

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I called to deactivate my account account already I was told it would be deactivate and it wasn't because I just got a charge to my card I'm not happy
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Reason of review:
Return, Exchange or Cancellation Policy
Resolved
Kari Nkj
map-marker Portland, Oregon

Resolved: Unauthorized charges to account

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Updated by user Oct 22, 2018

Charges refunded.

Original review Oct 21, 2018
Do not sign up for this club. It is a scam. I have twice had unauthorized charges to my account for movies I did not order even though I followed instructions and declined featured title. Total fraud.
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Reason of review:
Problems with payment
Eben Lte
map-marker Hopkinsville, Kentucky

Debited my account again

Just now able to call .. 31st morning of
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Reason of review:
Problems with payment
Laranda Kfb
map-marker Cleveland, Ohio

Took money out of my account

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They keep taking my money and I have not got movies from them and I call when I don't want featured title movies........
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Reason of review:
Problems with payment
Christina R Ahb
map-marker Akron, Ohio

Worst

I’m not even a memeber of this club , an account was falsely made in my behalf . My card was charged and I called . Requested a refund they approved it but never gotten my money back ! ***
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1 comment
DMC M

Oh no, that is not the type of experience we want you to have. Please let us help!

Give my team a call at 888-608-8100, 9 a.m.

to 6 p.m., EST, Monday – Friday, or email me directly at memberadvocate@movieclubinfo.com with details so I can look into this further and resolve this right away for you. Priscilla, Member Advocate, Disney Movie Club

Jamaica Lmd
map-marker Rockville, Maryland

Charged me for a movie I didn’t order

I have been trying to call them, but no response
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Jerrett Uhg
map-marker Earlington, Kentucky

My movies won't work

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I signed up for this disney movie club and the 4 movies ive gotten for free 3 of them dont even work ive already got 2 of the same movie sent to my house thought maybe its was our dvd player i bought a new dvd player and its the movies ive already talked to people over the phone who try and tell me whip the cds off and whatever but my two-year old is upset because her movies dont work i definitely dont want to pay for other movies that wont work:/ i want to cancel this membership!!!! Its not worth the money at all to have to keep waiting and waiting for movies that dont even work...
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Reason of review:
Not as described/ advertised
1 comment
DMC M

Please contact our Disney Consumer Relations as they have a technical team who would be able to help troubleshoot this with you. Their phone number is 800-723-4763 Mondays 9:30am-7:30pm, Tuesday-Friday 9:30am-6:30pm CST.

If you need further assistance with your Disney Movie Club Membership, please email me directly at memberadvocate@movieclubinfo.com. Priscilla, Member Advocate, Disney Movie Club

Jaeliana Kaz
map-marker Oklahoma City, Oklahoma

Why are they now sending me bills?

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About a year ago, I became a Disney Movie Club member because of an ad I found on a website called Swagbucks. After I got the movies, I decided I didn’t want them after all, so requested to have them sent back. Unfortunately that never happened because my parents were supposed to help me, but the instead they misplaced the package.(I apologize for that, by the way.) So for a while I until about a month ago I got a bill saying that I owed them almost $86. I payed for it and thought that I finally done with them. But earlier this week I get another bill for the exact same price! What should I do? I don’t want this to keep going on forever.
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Loss:
$85
Cons:
  • Deceptive pricing
Reason of review:
Warranty issue

Preferred solution: Let the company propose a solution

1 comment
DMC M

That is not the type of experience we want you to have. Please let us help!

Give my team a call at 888-608-8100, 9 a.m.

to 6 p.m., EST, Monday – Friday, or email me directly at memberadvocate@movieclubinfo.com with details so I can make this a better experience for you. Priscilla, Member Advocate, Disney Movie Club

Seanmichael Emc
map-marker Mukilteo, Washington

Need to talk to the operator

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Tried to make an account online could not sign in had to do it over the phone
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Aritza Abq
map-marker Livonia, Michigan

Charged my accout money

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I want to know why there was a $44 charge to my credit card when I am not a member of Disney movie club my name is lonney Lemoine my phone number is 904 383 **** if someone could please contact me back I would greatly appreciate it thank you.

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Reason of review:
Problems with payment
1 comment
DMC M

Hello, I will be giving you a call at the phone number you provided to further assist you with your concerns about the Disney Movie Club. I look forward to speaking with you and resolving this right away for you.

Thank you for taking the time to reach out!

My email address if you need further information is memberadvocate@movieclubinfo.com. Priscilla Member Advocate Disney Movie Club

Stephen S Poj

SCAM!

They can call this what they want, but its a scam. I called multiple times to complain and you cant cancel your membership and they over charge you. They make it extremely inconvenient to pick the movie you even want, so I ended up getting $50 movies i don't even like.

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Loss:
$215
Reason of review:
Not as described/ advertised

Preferred solution: Full refund

1 comment
DMC M

We never want you to keep movies you do not wish to have in your collection. Please let me help you navigated your Disney Movie Club Membership and your Featured Title program.

I can be reached either by email directly at memberadvocate@movieclubinfo.com or by phone at 888-608-8100, 9 a.m. to 6 p.m., EST, Monday – Friday.

Let me make this a better experience for you please. Priscilla, Member Advocate, Disney Movie Club

Jurni Qwq
map-marker Jonquiere, Quebec

Double billing

I was charged twice 50 dollars which I should only be charged once a month for a fee.
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Reason of review:
Problems with payment
1 comment
DMC M

That should not happen. Please let me help.

I am the Member Advocate for the Disney Movie Club. That is not the type of experience we want you to have. Please let us help! Give my team a call at 888-608-8100, 9 a.m.

to 6 p.m., EST, Monday – Friday, or email me directly at memberadvocate@movieclubinfo.com with details so I can make this a better experience for you. Priscilla

Anonymous
map-marker Washington, District Of Columbia

Pissed

I asked Disney not to send me anymore movies and not to take out of my bank account I had lost the baby and don't feel like having Disney movies around please understand stop them now
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Reason of review:
Return, Exchange or Cancellation Policy
1 comment
Guest

Very sorry for your loss ; I too have experienced the loss of an unborn child and understand your pain. Don't "ask" Disney, demand it.

Demand it in writing and serve via Certified Mail Return Receipt Requested. Instruct your financial institution or credit card to decline further charges from this vendor. They will be happy to not pay somebody. I'm not familiar with anything Disney related ; did they commit you to a certain time period or movie count obligation ?

If not, in the immortal words of Porky the Pig (Warner Brothers) - "Pppppppppith off Dithney" . Best of luck to you in the future - may you have the family who would benefit from your kindness.

Nathan C Dcm

YOU ARE GOING TO RUIN ARTEMIS FOWL please ꀤ beg you to read below

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ok so at first ꀤ didn't believe my eyes when ꀤ saw that Artemis fowl was FINALLY being given a movie. ꀤ was also terrified for reasons that should be heavily considered for reasons that benefit YOU too.

Ok soo look. Disney. its great and all that you are making the movies, BUT. YOU CANT JUST MAKE IT INTO A DIFFERENT STORY!

T-T ok so ꀤ know and are very much aware that you have the right to technically do whatever you want with your movie but still, what good is there in getting fans of an INCREDIBLE book series if you are going to just change SIGNIFICANT things in it. what I'm trying to say is this. think. we have INCREDIBLE technology in this era.

we can make VIDEO GAMES that look like REAL LIFE! srsly our cgi graphics are phenomenally adept. PLUS if you used this for making movies you could do ANYTHING you wanted in it and it would look ridiculously REAL, AND you wouldn't even really have to make new characters since ꀤ can literally google Artemis fowl and get accurate drawings and fan art of him that MATCH his appearance AND More often that not actually look like how ꀤ see him in my minds eye as well as how COUNTLESS others see him. srsly you could do ANYTHING WITH THIS TECHNOLOGY.

but back to the point. Artemis Fowl is a 12 boy genius who is cunning and powerful. the actor you chose for him looks like he's about to run of to play with legos.

what I'm saying is that if you are going to make a good movie that will sell MILLIONS IF NOT BILLIONS OF DOLLARS then you could at LEAST TRY to follow the book to the best of your ability (as you seem to show with your POORLY made version of say eragon, Percy Jackson EVEN THE LAST JEDI MADE NO SENSE and looked like it was made so you could make and sell more toys, JUST for a few examples) that you can't handle to spend a LITTLE extra money to make it actually well made but nooOOO you HAVE to make it as cheaply as possible JUST so you could make more money. if you where to instead make your movies like PIXAR or Peter Jackson do you would make not only better made movies that actually are well established stories with accurate details BUT they would sell MORE and more fans will want more products of the movies after math.

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Reason of review:
firstly where do ꀤ go about movies still being made since ꀤ haven't been able to find anywhere about that

Preferred solution: please read what ꀤ have to say, if ꀤ somehow was rude than ꀤ apologize and if I'm sending to the wrong section (which ꀤ most likely are) then PLEASE either tell me where to go, or forward it there for me and may God send this down the right path PLEASEGod

1 comment
DMC M

Thank you for taking the time to share your insights. I will be sure to forward this along. Priscilla, Member Advocate, Disney Movie Club

Kalynne Ymu
map-marker Mount Laurel, New Jersey

Charged my card without permission!

Charged my card unlawfully! Cancel and return my money! Asap!
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Reason of review:
Problems with payment
1 comment
DMC M

Hello, my name is Priscilla and I am the Member Advocate for the Disney Movie Club. I would love to help you with this but I need further information in order to assist.

Please email me directly with details to memberadvocate@movieclubinfo.com.

I look forward to making this a more magical experience for you. Priscilla

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