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2.0 Based on 134 reviews
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  • Customers like
    • Selection 5
    • Movies ordered 5
    • Price 4
  • Customers don't like
    • Problem resolution 8
    • Customer service 8
    • Whole set up 7

Ok. So ive been with disney movie club for over 2 years. Ive recently in october took advantage of the refer a friend. Ive referred 3 people since october and it is now december 2nd. How many movies have i gotten 0... how many emails have i gotten in refrence 0, how many have they said theyve sent countless. How many timea have i called 3, and one of the people i refered called 1 time ive been promised and nothing. Not including ive been a v.i.p... Read more

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I have been a member with this company for over 2 years now and their practices have gotten worst every month. I have been charged for returned products and never received my promised refund. I returned movies and even sum the customer service agents stated that "oh it was sitting in shipping on such and such desk. it's been there over a month". Now in June I was sick and had to leave my home for a while and when I returned even with me... Read more

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I've been very happy with the Disney Movie Club. I login to their site about twice a month and nearly always decline the featured selection, if there is a new one. I order what I want, and it is delivered promptly. I've never received a movie I didn't order, and the changes to my credit card are always accurate. I've been very happy. My advice to those with billing complaints: Never use a debit card for clubs like this. If you use a... Read more

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Yes I'm having the same problem with the taking money off my card for movies I did not order.And they keep sending them even when you have not ask for them.They need to be reported.I think thats what I'm going to do.I want my money back on my card. Read more

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When i joined the Disney Movie Club i paid with my debit card. I have recieved 6 movies i did not order that i now have to find all paperwork for in order to return for credit. Unsure if i will get full cresit or parcial credit. They constantly ship me movies and automatically deduct $$ from my account. When i signed up i authorized 1 movie/payment per month. Sometimes they hit me up 2, 3 and even 4 times a month. 95% of time (excluding 1st... Read more

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When i enrolled i got 5 movies for $1, ordered a 6th movie for $12 and a 7th for $9. The 7th movie was not charged to my account or added to my order, and i got no explaination why they omitted the last movie. My only guess is that they want avoid members saving too much or they wont get as much profit. Read more

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didnt order several movies they sent me. Can rarely get customer service on phone. They send to collections if you don't pay for movies you never even wanted OR ordered. And when you pay over the phone they do not give any receipt or confirmation number. Disgrace. Read more

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I keep getting recurring payments take out of my acct. when I bought movies it came out of my acct automatically but this is 3 or 4 times now that they have taken about 30 bucks each time. I'm getting really pissed about it. It needs to stop!!

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I did not authorize this acct and they have now overdrawn me twice even after i sent the movie back. and it wont let me log in with any email addresses i have, nor is there a number to call to place a complaint. i jusy want this to stop coming out of my acct. i dont even know how they got my acct number except maybe me applying for a disney cruise cretdit card Read more

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Worst delivery service ever! I have been a member for a couple years in Canada and have had absolutely dreadful delivery service. I have had to ask them to resend my order on four separate occasions within a year due to it never arriving. I am about to phone them on the fifth order this year that has failed to arrive in over a month since I originally ordered it! Read more

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