CommentWhat you had to do was buy into these deals, and one of them was Disney Movie Club. I bought 4 movies for around 18.99 They charged my VISA, I received the movies, blah blah all was fine and dandy. Next month comes along, and my online banking shows a 46.00 charge from Disney Movie Club (DMC). What the ***?! I didn't subscribe or agree to any dedication to buying movies..what was going on?
A few days later, I received two movies that I never ordered and wouldn't even watch for that matter. I shrugged it off, thinking that I would just send them back and get a refund. This explained the 46.00 charge on my VISA from them.
Another month goes by, and I get a 33.00 charge on my VISA...okay, what the *** is going on!? Obviously, the charge from DMC. Now I am really pissed and try to find a phone number to call and get some answers. There is nothing on there site about contacting them, and OH SURPRISE their FAQ site about 'Cancelling my membership' is down for construction. Awww, how *** convenient.
Anyway, I finally find a number through one of these consumer sites and get some cheesy automated guy telling me about deals they offer. I started pressing random buttons, and it usually works and the phone thinks your stupid, and need help so I was transferred to an 'agent' right away.
Despite all the consumer reports about getting no help from this company, the lady was really friendly and informative with my concern.
Here is the low down: You are suckered into the site. ALL you want is your 4 *** movies...BUT, in doing this, I guess you agree to becoming a full member which comes with fulfilling a full membership. I'm guessing this is in fine print somewhere, because I sure as *** didn't see it and would decline the offer had I read that.
So, you are now obligated to buy five movies from them, EXCLUDING the ones you originally bought, to fulfill your membership with them. They do this at one movie a month. They charge your account, and send you the movies. You can decline these offers (by going on the site and declining once you get the offer in the mail every month), and you will not get charged BUT you will never get out of this until you buy the five movies from them. I told her, well I am just going to keep declining them until I have declined 5 movie offers...and then I can call and cancel my account right?
WRONG. She said, well in that case they will just charge you the amount of 5 movies once the time is up. Great. There is NO way out of this. So, basically if your stuck in this, you suck it up and pay for the five movies and then cancel your membership, or you decline all five and pay one large sum at the end. Personally, I'm going to bite the bullet and pay for the five movies that are sent to me. It has taught me a lesson...and I will definitely never do this again.
I hope this helps someone in understanding why they are getting charged for movies they did not order.
P.S. The woman on the phone actually had the BALLS to 'interest' me in some Mickey Mouse back to school deal. Like....***! COME ON.
 Comments (2) |  |
| 1. Written by Jennitalia, on 06-08-2009 09:45 Yeah, I was so surprised when Disney turned out to be the culprit. You know, it has taught me to really read over things though, and not just on the internet. I finally cancelled my membership after buying 5 stupid movies. They didn't have a great selection for adults but it was alright. I am glad this is over. |
| 2. Written by been there, doing that, on 06-08-2009 07:51 You wouldn't think that a comp. like Disney wouldn't stoop to such dealings. I'm going through the same thing.  |
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