Disney Movie Club- sending movies I declined!

I have always been on time in declining their 'featured movies' for the month and have had no problems... until today, when I logged onto my bank account and saw a charge for nearly $40.00! They are sending me two features that I know I declined (the movies are much too 'old' for my young children). I am ticked for a few reasons- one, I know I declined those movies, two, I never received an email stating a 'thank you for your order' to alert me that the movies were being ordered/sent, three, when I called the customer service, I was told that it could very well have been a computer error, and that I am more than welcome to 'send them back' (apparently because they are 'ready to ship' they can't just cancel the order) but it's going to take 4-6 weeks for them to process a return and refund me my money. Never mind that I have to pay the return shipping charge.

I'm not happy at all. I find this a rather sneaky way to do business. I have to more credits to fill on my obligation (and was told that this 'mistaken order' would only fill one... because one movie is 'discounted' -how I'm getting two movies for $40 with one 'discounted' is beyond me)... once I fill the two credits, I'm canceling. I'll just buy my Disney movies from wal mart from now on.

Comments (4)

1. Written by NOEL E WILSON SR, on 30-09-2009 07:20 YOU DEBITED MY ACCT FOR $40.39 SENT ME 2 MOVIES I SENT BACK. NOW YOU HAVE DEBITED MY ACCT FOR $38.90. $ 80.00 AND NO MOVIES. WHAT THE *** IS GOING ON? Report

2. Written by j, on 10-06-2009 19:19 They are charging me for movies that I never ordered AND never received! Ridiculous! Report

3. Written by Richard, on 11-11-2008 18:32 Wal-mart does not let you return movies either I think Report

4. Written by J. Murphy, on 11-11-2008 12:41 Disney Movie Club - No phone number for a real, live person.  Sends and bills items timely declined.  Provides no clear path to resign from the "club". Report

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