Erin Qce

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Sending DVDs I DID NOT ORDER then sending me past due bill!

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Disney Movie Club - Sending DVDs I DID NOT ORDER then sending me past due bill!
Disney Movie Club - Sending DVDs I DID NOT ORDER then sending me past due bill! - Image 2

I was sent a dvd I did NOT order. I make sure to always decline the featured offers.

One time recently their site was being super glitchy and I had declined multiple times. They STILL sent me the dvd that I DID NOT WANT. They sent it I complained they saId theyd sent lables to send back, never got here, asked them to send again, they finally got here a few days ago, but I was gone for the weekend, then get home to a past due bill from DVD from said DVD I NEVER ORDERED!! What a scam from Disney to try to get more $$ from loyal members!

It's no surprise to me that after this horrible experience of getting this DVD I DID NOT ORDER I get an email saying the. Disney Movie Club is closing. THANK GOODNESS! Because it has gone to you know what!

A bunch of scam artists are running it!! NOT happy to get an "overdue" bill for something I did not order. Even more so because I always pay my bills on time and have an over 800 credit score so I will be pissed if Disney messes with that due to THEIR OWN MISTAKES and money grab to try to get money they don't deserve from people! Disney REALLY has lost it's magic.

The people running it are running it into the ground with their corporate greed to get money from people, no matter how unethical it might be!! SO SAD AND JUST GROSS.

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Preferred solution: Full refund

User's recommendation: Don't Walk, RUN from the Disney Movie Club. Worst service ever.

1 comment
DMC M

Erin, please let us help! Go to DisneyMovieClub.com and from there you can chat with a Cast Member, send us an email or find a phone number to call us.

We look forward to hearing from you soon to help you. Thank you, Priscilla, Member Advocate, Disney Movie Club

Joshua G Pwj

They blocked me from my account.

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I have been a member here for ten years. I always pay for the stuff I get.

I got an email saying I pre ordered the new Disney Legacy thing. Which I didn't. I can't get into my account. I keep emailing and they tell me to call.

Nobody ever answers the phone. Finally I get this.

Hello Joshua,

I would like to introduce myself. I am an associate with the Member Advocate Team for the Disney Movie Club.

Pursuant to your Membership Agreement, your membership and orders have been canceled effective October 6, 2023. The Club reserves the right to cancel any Membership at any time for any reason, including but not limited to, breach of this Membership Agreement, failure to maintain a valid form of payment, suspicion of fraudulent behavior, excessive returns, nonpayment, non-purchase of titles or inactivity.

If the Club cancels your Membership for any reason and you have not fulfilled your minimum purchase commitment, the Club reserves the right to bill you the value of the introductory-priced titles you received in your initial enrollment order ($19.95 per title shipped to you), plus shipping and processing and sales tax (where applicable).

There is a remaining balance of $32.80. You may contact a Cast Member via phone to make a payment with a card or mail a check or money order to the address on the invoice.

You may contact Customer Service for further assistance, at 1-80*-***-****,

8 a.m. to 11 p.m., EST, Monday - Friday.

Please note that much of our mail is pre-printed and you may receive one or two more Featured Title mailers in the future. Please disregard this material.

No further movies will be sent after the date of this membership cancelation.

What the heck is that about. They can just end my membership. That is wrong. I have gotten so many things from them.

It's like, once I get to a specific amount saved, they end my account. I have saved a bit over $1,000.

It bothers me. I like the site.

I have gotten, probably fifteen things in the past months. It's just wrong.

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Pros:
  • Lots of great movies
Cons:
  • Membership canceled for no reason

Preferred solution: I just want to go back to using the site the way I have for the past ten years. haha

User's recommendation: Make sure you ask them how much you can save before they end your membership.

1 comment
DMC M

Joshua, please contact me directly for further assistance.Thank you! Priscilla, Member Advocate, Disney Movie Club

Wayna C

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Verified Reviewer

I want to cancel the order

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You all took money out of my bank account and I didn't say that you could!!!so I will not be able to keep my club membership going
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Loss:
$32

Preferred solution: Full refund

1 comment
DMC M

Wayna, was this possibly for a Featured Title that we did not hear a response from you on by your deadline? We can certainly help you.

Please reach out via our website at DisneyMovieClub.com.

We are here to assist you! Thank you, Priscilla, Member Advocate, Disney Movie Club

Joy S Ypn

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

I need to cancel this

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I didnt want this. I dont want it. I didnt want something just for kids. I need something that adults can watch
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Pros:
  • Idk
Cons:
  • Idk

Preferred solution: Full refund

User's recommendation: Nothing I didn’t want this I didn’t sign up for nothing

1 comment
DMC M

Joy, we can help you! Please contact us through our website at DisneyMovieClub.com From there you can send us an email directly, find a phone number to call or chat with a Cast Member for assistance. Priscilla, Member Advocate, Disney Movie Club

Cheryl H Zpj

Discuss mixup in shipping

I moved and my last shipment is now in an undeliverable status somewhere in the mail system. I think I called on this already or maybe chatted online, but we could not see any tracking number at the time, because your system was down.

I had told whoever I talked to that I didnt want this particular movie anyway, so I wanted to get a refund if $31.36, I think I was told to wait until the amount has posted to my account, then I could get a refund, unless I could find that tracking number. I forgot to look for the tracking number the next day, so am trying to reconnect to you on this subject because I really need that refund as Im having some extreme financial difficulties .

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Preferred solution: Full refund

1 comment
DMC M

Cheryl, Please visit us at DisneyMovieClub.com. From there you can chat with a Cast Member, give us a call, or send us an email so we can help. Priscilla, Member Advocate, Disney Movie Club

Anonymous
map-marker San Antonio, Texas

I didn’t receive my membership number

Hi I placed an order on Disney movie club I never received a email confirmation about that I joined or that I signed up tans or gotten an email confirmation from the order number
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1 comment
DMC M

We want to help! Please visit us at DisneyMovieClub.com.

From there you can chat with a Cast Member, give us a call, or send us an email. Priscilla, Member Advocate, Disney Movie Club

Demarkus Dol

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker Clarksville, Virginia

Canceling my subscription for a second time

Want my subscription cancelled once and for all for real this time no lies please cancel it aint right
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User's recommendation: Do not get Disney movie club subscription

2 comments
DMC M

Oh no! Please reach out to us through our website DisneyMovieClub.com from there you can chat with us, send us an email or find a good number to give us a call.We are here to help!

Please reach out. Priscilla, Member Advocate, Disney Movie Club

Guest

I wouldn't touch anything with the name "Disney" on it, thanks.

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Kemberly Faa
map-marker Brooklyn, New York

Me isieron un cobro si dar mi autirizacion

A mí esbroncearse jajajaamigoo unos CotrohombreoCocheOlina del Suruyo ttu hipomi la ccongreso norteacioanal Africanoelacion y sigumi. Sacahaciendo cenaunocesito What yo guarIda un rembolsoo de ahazlocenoro qtu yo huna sacahacer po favoritogracias
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1 comment
DMC M

This review has nothing to do with the Disney Movie Club and is in no way associated with us. If you have a question about the Disney Movie Club, please reach out to us directly.

Thank you! Priscilla, Member Advocate, Disney Movie Club

cathy g Avi
map-marker Nashville, Tennessee

Cancel account

i am still waiting for mailing label to return unsolicited dvds i have not seen account credited. and cancelled
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Preferred solution: return mailing label and proof of cancelation

1 comment
DMC M

Thank you for reaching out Cathy, Your account has been canceled and your credit card refunded for the initial order of $1.09. A pre-paid mailing label is on it's way to you.

Please allow 10 business days to receive this via USPS. I will also email you directly. If you have any questions, please respond to my email.

Thank you. Priscilla, Member Advocate, Disney Movie Club

Livingston Vfe

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker Grand Junction, Colorado

Account charged

Just checking on what I bought, because I didn't know. I had no problems, other I didn't remember receiving the notice for yhe movies I bought
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1 comment
DMC M

Please log on to your Membership at DisneyMovieClub.com and chat with a Cast Member and we would be happy to help you with this! Priscilla, Member Advocate, Disney Movie Club

Anonymous
map-marker Kingsport, Tennessee

They sent a dvd of month that I declined

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I had declined dvd of month. They sent anyway which then I have to waste my time calling to try to resend.
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1 comment
DMC M

Oh no! Please reach out to us through our website DisneyMovieClub.com from there you can chat with us, send us an email or find a good number to give us a call.

We want to help!

Please reach out. Priscilla, Member Advocate, Disney Movie Club

Sondra E Oxr
map-marker Denver, Colorado

You have carded my card twice for 28 dollars and I'm no member! I want my money

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You charged my disability card twice for movies I never got or ordered I'm 48 I don't have a DVD or blue ray I stream!
View full review
Loss:
$57

Preferred solution: Full refund

User's recommendation: I can't screenshot shot gov disability card you charged me 28.50 on 4/2 and 28.50 on 4/4 that's my medication money I don't have Disney account I need my money asap that's all I have to live off !

1 comment
DMC M

Oh no, Sondra, please let us help you! Go to our website at DisneyMovieClub.com and speak with a Cast Member or give us a call directly so we can get this resolved for you. Priscilla, Member Advocate, Disney Movie Club

Melissia D
map-marker Tulsa, Oklahoma

I didn't make a order and money was took out of my account

I had money took out of my account and I didn't make a purchase I want my money put back in my account
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Loss:
$44

Preferred solution: Full refund

1 comment
DMC M

Melissa, I want to help but need more information please. Go to DisneyMovieClub.com and from there you can send us an email, chat with a Cast Member directly or get a phone number if you prefer to call for assistance.

Please reach out. Priscilla, Member Advocate, Disney Movie Club.

Jaryevette R

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Unauthorized payment

You guys made an authorized payment on my card I did not make that payment at all. This needs to be resolved because thats money from my childs food help
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Loss:
$28
Pros:
  • Movies ordered

Preferred solution: Full refund

1 comment
DMC M

I see you spoke with one of our Cast Members on March 11th and resolved this. The account has been closed and marked as fraudulent.

Thank you for letting us know. Priscilla, Member Advocate, Disney Movie Club

Becky M Eas
map-marker Whitesboro, New York

Refund my card please

We want to cancel our membership out for good I called to get it canceled and they gave me the run around so I want the money back on my card or you will be hearing from my lawyer so please refund me now please the lady I talk that I talk to me I had to pick 5 movies then I can me and my husband can have our membership canceled so please put the money back on my card
View full review
Loss:
$91
Pros:
  • Never disappointed with my selected dvd purchases
Cons:
  • Money

Preferred solution: Full refund

User's recommendation: Refund me please

1 comment
DMC M

Becky, I need more information in order to help you. I cannot locate your Membership under this user name.

Either please provide the Membership number or reach out to us via our website: DisneyMovieClub.com.

We are here to help! Priscilla, Member Advocate, Disney Movie Club

Matthew C Ccj

Make Mine Music

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Disney Movie Club - Make Mine Music
Releasing Make Mine Music censored while saying otherwise is NOT OKAY! We demand an explanation and the movie UNCUT!
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Preferred solution: Let the company propose a solution

User's recommendation: Stop supporting Disney unless they stop doing this!

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